Righteous Ramirez
Raleigh,NC
Overview
6
6
years of professional experience
Work History
Office Manager
Avance Care
08.2021 - Current
- Provide prompt patient support with a professional and friendly attitude to all demographics, including Spanish speaking patients.
- Assess processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicate effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Manage office operations while scheduling appointments for department managers.
- Coach new hires on company processes while managing employees to achieve maximum production.
- Control finances to lower costs and keep business operating within budget.
- Manage compliance to keep organization operating within legal and regulatory guidelines.
- Improve safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Assist in organizing and overseeing assignments to drive operational excellence.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Define clear targets and objectives and communicate to other team members.
- Establish performance goals for employees and provide feedback on methods for reaching those milestones.
- Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Establish workflow processes, monitor daily productivity, and implement modifications to improve overall performance of personnel.
Medical Assistant
Avance Care
08.2021 - Current
- Direct patients to exam rooms, and prepare for physician examinations.
- Assist physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborate with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtain and document patient medical history, vital signs and current complaints at intake.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Follow appropriate procedures to minimize patient's exposure to radiation during X-rays.
Patient Coordinator
Avance Care
01.2018 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Confirm appointments, communicate with patients, and update patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Manage multiple tasks and met time-sensitive deadlines.
- Answer questions, address, resolve, or direct escalated issues to management personnel to satisfy patients.
- Operate multi-line telephone system to answer and direct high volume of calls.
- Handle assignments independently with good judgement and critical thinking skills.
- Collecte and distribute messages to team members and managers to support open communication and high customer service.
- Sort, receive, and distribute mail correspondence between departments and personnel.
Education
High School Diploma -
Leesville Road High School
Raleigh, NC06.2010
Skills
- Bilingual, Spanish and English
- Critical Thinking
- Multi-tasking
- Team Building
Timeline
Office Manager
Avance Care
08.2021 - Current
Medical Assistant
Avance Care
08.2021 - Current
Patient Coordinator
Avance Care
01.2018 - Current
High School Diploma -
Leesville Road High School