Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rigo Delgado

Miami

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer service. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborate with other stores within the organization to conduct comprehensive audits aimed at proactively managing and mitigating inventory shrinkage.

Overview

18
18
years of professional experience

Work History

Store Manager

Journeys Shoes
04.2011 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted in 5 new store openings, 6 remodels and 4 relocations.
  • Increased sales over entire career throughout 4 stores.
  • Performed over 300 Audits in various locations while maintaining a home store shrink level of 0.5%.

Store Supervisor

CVS Pharmacy
06.2006 - 07.2011
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Maintained customer satisfaction.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

High School Diploma -

Hialeah Miami Lakes
Hialeah, FL
06.2006

Skills

  • POS Systems
  • Payroll Management
  • Loss Prevention
  • Store Auditor
  • Operations Management
  • Shift Scheduling
  • Personnel Development
  • Team Development
  • Employee Training
  • Inventory Management
  • Operations
  • Delegating Work
  • Team Leadership and Coaching

Accomplishments

  • Won Regional Manager of the Year in 2012
  • Achieved $1 million increase in 2012
  • Increased sales over $100,000 annually in years 2012, 2013, 2017, 2019, 2020, 2021 and 2023.
  • Hired and promoted two store Managers
  • Inducted in the Loss Prevention Hall of Fame at Journey's for accumulated audit shrink of less than .05% for entire career.

Languages

English
Spanish

Timeline

Store Manager

Journeys Shoes
04.2011 - Current

Store Supervisor

CVS Pharmacy
06.2006 - 07.2011

High School Diploma -

Hialeah Miami Lakes

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Rigo Delgado