RIGO MENDOZA
LAS VEGAS
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Service Advisor
Big Brand Tire & Service
Las Vegas, NV
07.2025 - 01.2026
- Supervised and evaluated staff to help improve skills, acheive daily objectives, and attain acheivcemnets.
- Maintain positive customer relationships by responding quickly to customer service inquires.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Assistant Store Manager
American Tire Depot
Yucca Valley, CA
02.2025 - 07.2025
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Interacted well with customers to build connections and nurture relationships.
Assistant Store Manager
Discount Tire and Services
Yucca Valley, CA
01.2017 - 01.2025
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Store Manager
Mavis Tires and Brakes
Huntsville, AL
03.2015 - 12.2016
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Education
Gardena High School
Gardena, CASkills
- Customer service
- Enhanced Communication
- Multitasking and Organization
- Vehicle assessment
- Strong work ethic
- Service Estimates
Languages
Spanish
Professional Working
Timeline
Service Advisor
Big Brand Tire & Service
07.2025 - 01.2026
Assistant Store Manager
American Tire Depot
02.2025 - 07.2025
Assistant Store Manager
Discount Tire and Services
01.2017 - 01.2025
Assistant Store Manager
Mavis Tires and Brakes
03.2015 - 12.2016
Gardena High School