Rigo Moreno
Manor,TX
Summary
Proactive Network Infrastructure and Cable Technician with extensive experience troubleshooting connectivity issues and optimizing network performance. Skilled in structured cabling, system integration, and mentoring junior staff. Strong problem-solving abilities and attention to detail ensure high-quality service and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Network Infrastructure Technician
Switch
11.2020 - Current
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Dressed and labeled cables for easy identification and traceability.
- Mentored junior staff members providing valuable technical knowledge-sharing opportunities that fostered a supportive work culture within the team.
- Ensured smooth integration between legacy systems and new technologies during upgrade projects.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Identified and reported problem devices and replaced defective parts.
Cable Technician
Technet Partners
03.2017 - 11.2020
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Ensured customer satisfaction, skillfully addressing and resolving service-related inquiries and issues.
- Installed wiring, cabling and networking hardware on customer premises.
Mail Carrier
USPS
03.2014 - 03.2017
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Handled mail and packages with care to prevent damage during delivery.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
Education
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA06.2009
Skills
- Network Troubleshooting
- Remote Support
- Network Access Control
- IP Addressing
- Network configuration
- Problem-Solving
- Attention to Detail
- Quality of Service
- Problem-solving abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Network Infrastructure Technician
Switch
11.2020 - Current
Cable Technician
Technet Partners
03.2017 - 11.2020
Mail Carrier
USPS
03.2014 - 03.2017
High School Diploma -
Rancho Alamitos High School
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