Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rigoberto Rios

Miami,FL

Summary

Dynamic sales professional with a proven track record at AT&T, excelling in customer relationship building and complex problem-solving. Recognized for enhancing client satisfaction through tailored sales strategies and effective communication. Skilled in cash handling and staff training, fostering team productivity and loyalty in high-pressure environments.

Overview

16
16
years of professional experience

Work History

Sales Representative

AT&T
09.2025 - Current
  • Developed and maintained strong relationships with clients to drive repeat business and customer loyalty.
  • Collaborated with team members to identify market trends and tailor sales strategies accordingly.
  • Conducted comprehensive product presentations to effectively communicate features and benefits to potential customers.
  • Analyzed customer feedback to refine sales approaches and enhance overall client satisfaction.
  • Utilized CRM systems to track interactions, manage leads, and optimize follow-up processes for greater efficiency.

Customer Service Representative

Publix Grocery Store
09.2011 - 09.2025
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Trained over 50 new staff on customer service protocols and store policies, fostering team productivity.
  • Managed cash register operations, ensuring accurate handling of transactions and balancing drawers.
  • Collaborated with team members to maintain organized product displays, optimizing shopping experience.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed daily cash handling processes to ensure accuracy and compliance with financial regulations.

Host

Chili's Restaurant
05.2009 - 09.2009
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system to optimize seating arrangements and minimize wait times.
  • Coordinated with kitchen staff to communicate dietary restrictions and special requests.
  • Trained new hosts on guest service standards and operational procedures.

Education

GED -

FCC
Miami, FL
12-2021

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Complex Problem-solving
  • Staff training
  • Cash handling expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

AT&T
09.2025 - Current

Customer Service Representative

Publix Grocery Store
09.2011 - 09.2025

Host

Chili's Restaurant
05.2009 - 09.2009

GED -

FCC

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