Rigoberto Rodriguez
MISSION,TX
Summary
Proven leader in operations management, adept at streamlining processes for efficiency and cost reduction, notably at RGR Transport LLC. Excels in documentation and reporting, with a knack for fostering strong supplier relationships and enhancing customer satisfaction. Skilled in DOT compliance and operations oversight, achieving significant improvements in productivity and operational standards.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
35
35
years of professional experience
Work History
Owner/Operator
RGR Transport LLC
07.2016 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Owner/Operator Truck Driver
Triple R Transport
04.2011 - 07.2016
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
Auto Body Shop Manager
Bert Ogden Motors
04.2010 - 03.2011
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Ensured timely completion of projects by closely tracking progress against deadlines and adjusting resources as needed.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
- Coordinated ongoing staff training sessions to keep technicians updated on the latest industry advancements, tools, and techniques.
- Supervised and managed shop operations and tasks.
Auto Body Shop Manager
Van Burkleo Motors
01.2009 - 03.2010
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Optimized scheduling procedures for both employees and customer appointments to improve overall efficiency within the shop operations.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Reviewed technician performance on a regular basis, providing constructive feedback and recognition for exceptional work, leading to an increase in overall shop productivity.
- Supervised and managed shop operations and tasks.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Service and Parts Manager
Van Burkleo Motors
02.2007 - 01.2009
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Collaborated with suppliers to negotiate lower costs, resulting in increased profit margins.
- Developed a comprehensive training program for new employees, improving retention rates and overall team performance.
- Introduced data-driven decision-making practices, enabling more informed planning and resource allocation decisions.
- Supervised a team of technicians, fostering a positive work environment and high-quality service standards.
- Identified opportunities for upselling products and services, driving additional revenue growth for the department.
- Ordered parts for customers, repair shops, and service departments for use in dealership.
Store Manager
Firestone Auto Care
07.2006 - 04.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Manager of Operations
Rodriguez Properties
04.2005 - Current
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
Franchisee
All Tune And Lube
08.2002 - 02.2005
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Built strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of products and services.
- Coordinated successful promotional events aimed at increasing brand awareness and attracting new clientele to the franchise location.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Assisted in recruiting, hiring and training of team members.
Production Manager
Nevada Water Company
02.2001 - 08.2002
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets.
- Delivered direct feedback to senior management regarding project visibility and status.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
Facilities Technician
Las Vegas Motor Speedway
02.1999 - 03.2001
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
- Served as a liaison between management teams and external contractors during construction projects.
- Enhanced facility efficiency by conducting regular maintenance checks and addressing issues promptly.
- Provided exceptional customer service, resolving tenant concerns quickly and efficiently to maintain satisfaction levels.
Manufacturing Technician
Toro Co
07.1989 - 01.1999
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
- Supported cross-functional teams in achieving project goals, collaborating effectively with colleagues from various departments.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Utilized Lean Manufacturing principles to eliminate inefficiencies and maximize productivity throughout the facility.
- Installed and maintained manufacturing equipment according to manufacturer specifications.
- Trained and supervised production staff in use of equipment and machinery.
- Assisted in the development of new products by contributing technical expertise during design stages.
- Assisted in design and fabrication of new machinery and equipment.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Assisted engineers in developing, building, and testing prototypes and products.
Education
No Degree - Engineering (Pre-Engineering)
Riverside City College
Riverside, CASkills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Operations Oversight
- Operational Reporting
- Equipment Operation
- Class A Commercial Driver's License
- Customer Relations
- DOT Compliance
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
RGR Transport LLC
07.2016 - Current
Owner/Operator Truck Driver
Triple R Transport
04.2011 - 07.2016
Auto Body Shop Manager
Bert Ogden Motors
04.2010 - 03.2011
Auto Body Shop Manager
Van Burkleo Motors
01.2009 - 03.2010
Service and Parts Manager
Van Burkleo Motors
02.2007 - 01.2009
Store Manager
Firestone Auto Care
07.2006 - 04.2010
Manager of Operations
Rodriguez Properties
04.2005 - Current
Franchisee
All Tune And Lube
08.2002 - 02.2005
Production Manager
Nevada Water Company
02.2001 - 08.2002
Facilities Technician
Las Vegas Motor Speedway
02.1999 - 03.2001
Manufacturing Technician
Toro Co
07.1989 - 01.1999
No Degree - Engineering (Pre-Engineering)
Riverside City College