Rigoberto Magana
UCHealth Greeley
Evans,CO
6
years of professional experience
Detail-oriented professional with experience in customer service, financial counseling, and administrative support. Expertise in guiding individuals through complex processes, maintaining accurate records, and managing high-volume workloads. Proven ability to communicate effectively and build strong relationships. Ready to leverage advising and administrative skills in a Graduate Enrollment Counselor position.
Work History
Financial Counselor Representative
2 Years- Explain complex financial assistance, insurance, eligibility, and payment information in a clear and easy-to-understand manner.
- Guided individuals through complex processes by identifying required documentation, explaining next steps, and addressing questions.
- Utilized problem-solving skills to identify barriers, researched available resources, and assisted individuals in determining appropriate options.
- Managed high volume of patient cases, delivering accurate, professional, and compassionate service to individuals and families.
- Review applications and supporting documentation for completeness, accuracy, and compliance with organizational requirements.
- Communicate with individuals by phone and in person to gather information, provide updates, and follow up on outstanding documentation.
- Maintain detailed and confidential records while following organizational policies, procedures, and regulatory requirements.
Maintenance Director
1 Year 6 Months- Coordinated daily operations and multiple projects, effectively managing competing priorities and deadlines to ensure smooth facility functioning.
- Collaborated with staff, leadership, and outside vendors to identify needs and resolve issues, ensuring projects were completed on time.
- Maintained accurate records and documentation related to facility operations, projects, and maintenance activities.
- Developed and prioritized work schedules aligned with organizational needs and adapting to changing circumstances for optimal resource allocation.
- Demonstrated leadership, organization, and problem-solving skills while supporting overall organizational objectives.
- Worked independently while maintaining consistent communication and accountability with leadership and team members.
Guest Service Representative
10 Months- Provided exceptional customer service and assistance to guests in a high-volume recreation environment.
- Facilitated customer registrations, provided program information, scheduled services, and addressed facility questions and general inquiries.
- Built positive relationships with guests by listening to their needs and providing timely, professional assistance.
- Resolved customer concerns and questions while maintaining a professional and welcoming environment.
- Coordinated interdepartmental communication to deliver accurate information and ensure seamless service.
- Maintained accurate customer records and supported daily administrative and operational functions.
- Handled multiple requests concurrently while ensuring high attention to detail and consistent service quality.
Junior Video Editor
1 Year 1 Month- Facilitated customer registrations, provided program information, scheduled appointments, and addressed inquiries to enhance customer experience.
- Built positive relationships with guests by listening to their needs and providing timely, professional assistance.
- Resolved customer concerns and questions while maintaining a professional and welcoming environment.
- Streamlined communication between departments to deliver accurate information and improve service efficiency.
- Maintained accurate customer records and supported daily administrative and operational functions.
- Handled multiple customer requests simultaneously while ensuring high attention to detail and quality of service.
Education
Bachelor of Arts - Biblical Studies
- 3.86 GPA
- Summa Cum laude graduate
Skills
Document verification
Enrollment & Application Support
Case Management
Workload management
Data entry
Microsoft Office Suite
Department collaboration
High-volume case management
Customer Service
Student & Customer Advising
Relationship Building
Confidential Information Handling
Timeline
Financial Counselor Representative
UCHealth Greeley
10.2024 - CurrentRead More
Maintenance Director
New Hope Greeley
03.2023 - 09.2024Read More
Guest Service Representative
Windsor Community Recreation Center
12.2021 - 10.2022Read More
Junior Video Editor
SUM Bible College & Theological Seminary
08.2020 - 09.2021Read More
SUM Bible College & Theological Seminary
Bachelor of Arts from Biblical Studies
Read More