Rii Ko
Queens,NY
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Friendly Hostess offers great patron engagement and reservation management. Delivers strong customer relations, scheduling and staff assistance with any task. Reliable individual remains calm and professional in high-volume environments.
Overview
2
2
years of professional experience
Work History
Matcha Barista
Sorate
Mahanttan
01.2024 - 07.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cashier
Teriyaki One
Queens, New York
10.2023 - 06.2024
- Engaged customers in pleasant conversation while completing cash register transactions
- Balanced cash drawer at beginning and end of each shift
- Recorded daily transactions in system using correct procedures and focusing on accuracy
- Kept customers happy by quickly processing payments and bagging purchases
Barista/Server
Tokuyamatcha and Onigirazu Bar
Queens, New York
07.2023 - 01.2024
- Delivered fast and friendly service to handle questions and service complaints
- Greeted customers warmly and engaged in friendly conversation while taking their orders
- Prepared and served variety of coffee and tea beverages to customers
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service
Host
Fuji Mountain Habichi
Larchmont, New York
01.2023 - 06.2023
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively
- Coordinated waitstaff to balance workload between restaurant sections
- Monitored dining area to track seating availability, service and occupancy
- Performed opening and closing duties such as turning on lights, preparing outdoor seating areas, and locking doors
- Answered phone calls and provided information on menu items, specials, and operating hours
Education
Business Administration
La Guardia College
Queens09.2025
Skills
- Point of sale system
- Customer Service Excellence
- Order Management
- Table resetting
- Guest Engagement
- Time Management
- Take-out service
- Communication Skills
Timeline
Matcha Barista
Sorate
01.2024 - 07.2024
Cashier
Teriyaki One
10.2023 - 06.2024
Barista/Server
Tokuyamatcha and Onigirazu Bar
07.2023 - 01.2024
Host
Fuji Mountain Habichi
01.2023 - 06.2023
Business Administration
La Guardia College