Rijkaard Larose
Hollywood
Summary
Obtain a position that will allow growth and advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Property Manager
Homes Inc
01.2023 - 01.2025
- Company Overview: Low income housing
- Manage over 18 properties
- Rent collection
- Lease
- Eviction
- Maintenance
- Contractors
- Showcase properties and amenities and improve occupancy rate
- Interface with a diverse range of residents, conduct negotiations for leasing agreements, and determine the viability of leases based on credit scores and economic factors
- Drive marketing and advertising initiatives for apartment units, create marketing materials and online advertisements, and provide consultations
- Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines
- Partnered with vendors, ensuring quick processing of income, employment, and other verification documents
- Analyzing market trends and shopping the competition; assist Property Manager in developing marketing plans, internet ads, print and ads
- Low income housing
Professional Leasing Agent
Stratford Management
05.2024 - 11.2024
- Showcase properties and amenities and improve occupancy rate
- Interface with a diverse range of residents, conduct negotiations for leasing agreements, and determine the viability of leases based on credit scores and economic factors
- Drive marketing and advertising initiatives for apartment units, create marketing materials and online advertisements, and provide consultations
- Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines
- Partnered with vendors, ensuring quick processing of income, employment, and other verification documents
- Analyzing market trends and shopping the competition; assist Property Manager in developing marketing plans, internet ads, print and ads
Front Desk Supervisor / Administrative Assistant
First Service Residential
09.2016 - 05.2024
- Provide excellent customer service and respond to guest inquiries and requests in a timely and professional manner
- Managing staff and providing feedback
- Help resolve customer complaints and guest issues
- Maintain a clean and organized front desk area
- Communication: Demonstrate your strong communication skills
- Scheduling front desk staff and floaters
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
- Manage reservations and room availability
- Prepare and execute leases, rental agreements, and other documents related to the property
- Filing resident documents
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort and forward emails
Professional Driver (Quality Specialist)
FEDEX
01.2017 - 03.2023
- Handle and deliver packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions to meet customer and FedEx time requirements
- Load and unload products from FedEx -branded company vehicles
- Perform daily vehicle inspections, notifying managers about any major repairs and maintenance needs
- Maintain driving log, prepare vehicle performance forms and complete daily paperwork
- Follow local and state driving laws and road regulations
- Maintain a clean and safe vehicle
- Report any accidents or injuries to management immediately
- Work with support team to provide exceptional customer service and address customer concerns
- Ensure all delivery material received is safely delivered to the correct consignee
- Maintain good work habits, including reporting to work on time and adhering to standard work and safety procedures
- Coach, monitor and develop couriers in on-road procedures and safety best practices to ensure consistency and continuous improvements, as needed
- Ensure a positive customer experience
- Act as liaison and partner with the Same Day City Transportation Operations Manager for courier-related communications and issues
- Responsible for on-time performance compliance and following Standard Operating Procedures in local market
- Conduct courier check rides to ensure proper methods and procedures are adhered to
- Assist couriers with knowledge of reports, vendor managed maintenance, safety and handheld device
- Drives a company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers, as business need requires; pick-up duties include driving to the customer's place of business (or a FedEx Office Center), receiving orders or packages and picking up supplies and inventory items from the vendor's place of business; delivery duties include, but are not limited to delivering finished orders or packages to customers (or a FedEx Office Center), distributing marketing materials as requested
- Ensures quality of package delivery, which includes strict compliance with safety regulations & policies
- Ensures packages conform to FedEx features of service, proper labeling is provided, and all paperwork is complete, neat and accurate; this specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled
- Operates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines
Security Officer
SMI (Security Management Innovations)
12.2013 - 04.2016
- Secures premises and personnel by patrolling property, monitoring surveillance
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Controls traffic by directing drivers
- Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures
- Maintains organization's stability and reputation by complying with legal requirements
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Contributes to team effort by accomplishing related results as needed
- Assists in the supervision of Security Officers on assigned shift
- Responsible for the proper execution of assigned duties
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Maintains regular, consistent attendance record
- Knowledgeable of and adhere to all rules and regulations, policies, and orders
- Provides overall protection of company assets
Education
College -
Haiti I.H.E.C.E
12.2010
College -
D'Enseignement Classique
12.2009
High School -
Canado Haitien
12.2007
Skills
- Great customer service skills
- Microsoft Excel
- Power Point
- Basic knowledge of data entry
Certification
Apartment manager fundamentals
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Limited Working
Timeline
Professional Leasing Agent
Stratford Management
05.2024 - 11.2024
Property Manager
Homes Inc
01.2023 - 01.2025
Professional Driver (Quality Specialist)
FEDEX
01.2017 - 03.2023
Front Desk Supervisor / Administrative Assistant
First Service Residential
09.2016 - 05.2024
Security Officer
SMI (Security Management Innovations)
12.2013 - 04.2016
College -
Haiti I.H.E.C.E
College -
D'Enseignement Classique
High School -
Canado Haitien
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