Riju Newa
Queens,NY
Summary
Accomplished Lead Server with a demonstrating exceptional problem-solving and team leadership skills. Excelled in managing high-volume dining, enhancing customer relations, and mentoring staff for peak performance. Renowned for attention to detail and a positive attitude, significantly contributing to workplace efficiency and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Lead Server
OTG Management JFK Airport
2015.01 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Lead Server/Shift Supervisor
Europa Cafe
2010.02 - 2014.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York
New York, NY05.2014
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
Timeline
Lead Server
OTG Management JFK Airport
2015.01 - Current
Lead Server/Shift Supervisor
Europa Cafe
2010.02 - 2014.12
Bachelor of Arts - Accounting And Business Management
Borough of Manhattan Community College of The City University of New York
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