Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rikas Mahroof Mohamed

Marysville,Wa.

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Gyro
Marysville, WA
10.2022 - Current
  • Provided assistance to customers.
  • Performed data entry of customer orders into the company's order management system.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Accountant

General Switchgear & Electrical Material
Doha, Quatar
05.2022 - 10.2023
  • Reviewed invoices for accuracy and completeness prior to payment processing.
  • Performed general ledger reconciliations on a timely basis.
  • Provided guidance and support to other departments regarding accounting policies, procedures, and regulations.
  • Processed payrolls through ADP software ensuring accuracy of employee data as well as compliance with federal and state laws and regulations.
  • Verified documented and requested disbursements to facilitate payments.
  • Conducted forecasting and risk analysis assessments to maintain financial stability.

Education

Associate of Arts - Business Administration And Management

Mercury Institute
Sri Lanka
08.2023

MBA - Diploma in Financial Accountant

KBBS Campus
Sri Lanka
12.2016

Skills

  • Customer Service
  • Process Optimization
  • QC
  • Customer Order Management
  • Good Communication Skills
  • Ability to work in a computerized environment (Excel, Words, PowerPoints, Quick book and etc
  • Senior Leadership Support
  • Customer Relationship Management
  • Problem Resolution
  • Conflict Mediation

Languages

English
Professional
Tamil
Professional
Singhali
Limited

References

References available upon request.

Timeline

Customer Service Specialist

Gyro
10.2022 - Current

Accountant

General Switchgear & Electrical Material
05.2022 - 10.2023

Associate of Arts - Business Administration And Management

Mercury Institute

MBA - Diploma in Financial Accountant

KBBS Campus

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Rikas Mahroof Mohamed