Rikayla Green
Temple Terrace
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Epiq Class Action and Mass Tort Solutions
04.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Perform call backs to customers as necessary for further assistance or clarification on inquiry topics.
- Maintain records of customer interactions and transactions
Warehouse Fulfillment Associate
Amazon
10.2023 - 04.2024
- Assisted in maintaining a clean and organized work area within the warehouse environment.
- Reported any damaged items immediately upon receipt to supervisor.
- Performed regular cycle counts to ensure accuracy of warehouse inventory.
- Inspected incoming shipments for damage or discrepancies.
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Restocked shelves with inventory as needed to maintain proper product levels.
QUALITY ASSURANCE SPECIALIST
Epiq Global
08.2022 - 01.2023
- Analyzed customer service calls to identify areas of improvement and provide feedback to agents.
- Assisted other members of the QA team in identifying area for improvement in processes and procedures.
- Monitored customer conversations for quality assurance purposes, ensuring that all policies were followed.
Customer Service Representative
Ashley Furniture HomeStore
11.2020 - 08.2022
- Greeting customers over the phone, helping customers with complaints and questions, give customers information about products and also processing returns
Customer Service Representative
Computer Generated Solutions
01.2020 - 09.2020
- Provided troubleshooting methods for resolving kitchen appliance malfunctions while also giving excellent customer service
Cashier
Dollar Tree
08.2019 - 12.2019
- Assist guest on sales floor, maintain neat and clean work environment, stock shelves and go backs, back up cashiering
Cashier
Burger King
08.2018 - 01.2020
- I worked a cash register
- Multitasking taking orders and preparing orders
- Kept work area organized and clean
Education
High school diploma - undefined
Middleton High School
Tampa, FL01.2018
Skills
- Typing
- Service technician experience
- Meat cutting
- Data entry
- Computer Operation
- Customer Service
- Food preparation
- Fast food
- Technical Support
- Troubleshooting
- Kitchen Experience
Timeline
Customer Service Representative
Epiq Class Action and Mass Tort Solutions
04.2024 - 11.2024
Warehouse Fulfillment Associate
Amazon
10.2023 - 04.2024
QUALITY ASSURANCE SPECIALIST
Epiq Global
08.2022 - 01.2023
Customer Service Representative
Ashley Furniture HomeStore
11.2020 - 08.2022
Customer Service Representative
Computer Generated Solutions
01.2020 - 09.2020
Cashier
Dollar Tree
08.2019 - 12.2019
Cashier
Burger King
08.2018 - 01.2020
High school diploma - undefined
Middleton High School
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