Rikell Hammer
Perry,UT
Summary
Accomplished Small Business Owner and Master Esthetician at Blue Lotus Esthetics, adept in business management and development, and skilled in fostering client relationships. Demonstrates expertise in planning, execution, and personalized customer care, significantly enhancing company reputation and operational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure an Event Planner/coordinator position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Small Business Owner
Blue Lotus Esthetics
10.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Master Esthetician
Blue Lotus Esthetics
10.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, lashes, and waxing.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Direct Sales Representative/Star Director
Scentsy Fragrance
01.2012 - Current
- Met customers in homes and businesses to discuss and demonstrate products.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Achieved top-tier ranking among peers via consistently surpassing quotas through persistence, dedication and proactive outreach efforts.
- Participated in and taught ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new teammates on customer service, money handling, organizing strategies, marketing, and product information.
Account Manager
Flying J Corporate
09.2000 - 06.2007
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Medical Assistant
Ogden Clinic
08.2005 - 10.2006
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Certificate of Completion - Master Esthetician
Bridgerland Technical College
Brigham City, Utah09.2023
Associates Degree - Medical Specialties
Steven Henegars College
Ogden, Utah06.2005
Skills
- Small business operations
- Planning and execution
- Business marketing
- Business management and development
Timeline
Small Business Owner
Blue Lotus Esthetics
10.2023 - Current
Master Esthetician
Blue Lotus Esthetics
10.2023 - Current
Direct Sales Representative/Star Director
Scentsy Fragrance
01.2012 - Current
Medical Assistant
Ogden Clinic
08.2005 - 10.2006
Account Manager
Flying J Corporate
09.2000 - 06.2007
Certificate of Completion - Master Esthetician
Bridgerland Technical College
Associates Degree - Medical Specialties
Steven Henegars College
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