Rikenson Charles
Tampa
Summary
Highly motivated professional with a proven success record in administrative functions, managing, production, and customer care. A resourceful decision-maker, combining strong leadership and problem-solving skills, with excellent communication and time management skills, to be an advocate for your organization's people-centric culture of continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Maintenance Operations Manager/Plans & Scheduling
United States Airforce Reserve
Melbourne
01.2022 - Current
- Maintain secret security clearance.
- Oversee and coordinate the maintenance and repair of HH-60 helicopters and C-130 aircraft.
- Plans, analyzes, and reports on Operational Risk findings to senior leadership.
- Scheduling and prioritizing maintenance, monitoring the progress of repairs and maintenance, and ensuring that all safety and regulatory standards are met.
- Document and keep track of the aircraft and equipment, analyze data, and make recommendations for improvements to maintainability and reliability.
- Responsible for the supervision of the maintenance team to ensure that work is done according to technical orders and safety standards.
- Responsible for scheduling aircraft flights in advance for the week, the month, every quarter, and the year.
- Responsible for scheduling any maintenance coming due for the aircraft
- Ensures the Maintenance Operation Center (MOC) supervisor and appropriate Maintenance and Operations Group commanders are advised of maintenance capabilities.
- Liaises with different senior leaderships on any discrepancies that may negatively affect the overall mission of the fleet.
- Collect reviews and files, document information for planning and scheduling maintenance actions.
- Manages special inspections, time change programs, and their maintenance information systems.
Quality Assurance Administrator
AEVEX Aerospace
Tampa
04.2024 - 03.2025
- Conducted quality audits to ensure compliance with aerospace standards.
- Developed and maintained quality assurance documentation for team use.
- Collaborated with cross-functional teams to address quality issues.
- Maintained databases for tracking quality metrics and trends.
- Documented all incidents involving product failure or non-compliance with applicable regulations in a timely manner.
- Monitored daily operations to ensure compliance with established policies and procedures.
Teller Service Representative
Loomis
Tampa
06.2021 - 12.2022
- Adhered to security and regulatory requirements surrounding financial transactions.
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
- Responded to banking inquiries and requests from customers.
- Processed ATM deposits and reconciled them against reports.
- Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions.
- Participate in the application of risk policies to create lasting solutions for minimizing fraud, or any loss to the company's assets.
Campus Student Services
Samford University
Birmingham
09.2015 - 12.2019
- Completed verification reports and system updates to maintain smooth operation.
- Established rapport with other employees to improve operations.
- Interacted kindly and meaningfully with guests, offering assistance and support.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Operated under a limited level of direct supervision.
Education
Bachelor of Arts and Sciences - Public Administration, Business and Finances
Samford University
Birmingham, AL12.2019
Skills
- Great communication
- Adaptability
- Time management
- Organize
- Collaboration
- Cultural sensitivity
- Effective communication
Languages
Fluent in French Creole
Certification
- National EMS Certification/EMT
- American Heart Association BLS Provider
- United States Airforce-Basic Military Training
- United States Airforce-Technical Training
Timeline
Quality Assurance Administrator
AEVEX Aerospace
04.2024 - 03.2025
Maintenance Operations Manager/Plans & Scheduling
United States Airforce Reserve
01.2022 - Current
Teller Service Representative
Loomis
06.2021 - 12.2022
Campus Student Services
Samford University
09.2015 - 12.2019
Bachelor of Arts and Sciences - Public Administration, Business and Finances
Samford University
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