Summary
Overview
Work History
Education
Skills
References
Timeline
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Riki Williams

Riki Williams

Atlanta,GA

Summary

Experienced and results-driven Account Executive with over 10 years of demonstrated success in sales. Proven track record of exceeding targets through strategic planning, relationship-building, and effective communication. Skilled in conducting daily meetings to drive sales initiatives and promote product knowledge. Dedicated to delivering exceptional customer service and fostering long-term client partnerships. Seeking opportunities to leverage expertise in sales and account management to drive growth and profitability for a forward-thinking organization.

Overview

11
11
years of professional experience

Work History

Accountant Manager - Quickbooks

Intuit
07.2023 - Current
  • Build and maintain strong relationships with accountants and accounting firms.
  • Conduct in-depth consultations to understand clients' business requirements and pain points.
  • Provide ongoing support and assistance to clients, ensuring satisfaction with Quickbooks products and services.
  • Collaborate with internal teams to address client needs and drive product improvements.

Technical Sales Representative

Asurion
11.2021 - 06.2023
  • Adhered to quality and service standards to support operational goals
  • Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
  • Performed general maintenance and repair
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Sales Assistant

Carolina Elite Real Estate
11.2019 - 11.2021
  • Forecasted sales numbers to gauge product and campaign success
  • Generated leads and located opportunities for market expansion and business growth
  • Monitored competitor trends and market shifts to maintain company relevance
  • Built and established strong relationships with customers, enabling long-term partnerships.

Counter Sales Manager

Ulta
05.2017 - 11.2019
  • Monitored customer preferences to determine focus of sales efforts
  • Reviewed operational records and reports to project sales and determine profitability
  • Conferred with department heads to plan advertising services and secure information on equipment and customer specifications
  • Managed sales team to consistently achieve growth and hit sales targets.

Assistant Manager of Operations

Charleston Hospitality Group
01.2015 - 05.2017
  • Prepared staff work schedules and assigned specific duties
  • Coordinated and directed financial or budget activities to fund operations, maximize investments or increase efficiency
  • Planned store layouts or designed displays
  • Counted money and made bank deposits.

Customer Resolution Specialist

T-Mobile
01.2013 - 01.2015
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
  • Conferred with customers by telephone or in-person to provide product or service information.

Education

High School Diploma -

West Florence High School
Florence, SC
05.2011

Skills

  • Salesforce Software
  • B2B Sales
  • Persuasive Selling
  • Sales Tracking
  • Client Relations
  • Account Management

References

  • Laura Pugh - IBM, Engineering Manager Peer, (304) 542-1466, lauraaverypugh@gmail.com
  • David Cid - T-Mobile, Sales Manager Coworker, (843) 557-5270, dcid@gmail.com
  • Katie Davis - Caroline Elite Real Estate, Realtor Team Leader, (843) 509-7447, katiesellscharlestonsc@gmail.com

Timeline

Accountant Manager - Quickbooks

Intuit
07.2023 - Current

Technical Sales Representative

Asurion
11.2021 - 06.2023

Sales Assistant

Carolina Elite Real Estate
11.2019 - 11.2021

Counter Sales Manager

Ulta
05.2017 - 11.2019

Assistant Manager of Operations

Charleston Hospitality Group
01.2015 - 05.2017

Customer Resolution Specialist

T-Mobile
01.2013 - 01.2015

High School Diploma -

West Florence High School

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Riki Williams