Summary
Overview
Work History
Education
Skills
Timeline
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Rikiyah Duncanson

Missouri City,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Front End Associate

Walmart
01.2024 - 07.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Dollar General
05.2023 - 12.2023
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.


Food Service Worker

Lil Caesars
03.2023 - 05.2023
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.

Cashier

Domino's Pizza
04.2022 - 07.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.


Education

High School Diploma -

Thurgood Marshall High School
Missouri City, TX
05.2023

Skills

  • Customer Service
  • Time Management
  • Front-end Performance Optimization
  • Retail transactions
  • Stress Tolerance
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking
  • Excellent Communication
  • Decision-Making
  • Problem Resolution

Timeline

Front End Associate

Walmart
01.2024 - 07.2024

Cashier

Dollar General
05.2023 - 12.2023

Food Service Worker

Lil Caesars
03.2023 - 05.2023

Cashier

Domino's Pizza
04.2022 - 07.2022

High School Diploma -

Thurgood Marshall High School

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Rikiyah Duncanson