Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikki Cantu

Coldspring,TX

Summary

A Motivated Person Who loves Furthering Her Education whos timely an always willing to help an learn. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.

Overview

6
6
years of professional experience

Work History

911 Telecommunicator

San Jacinto County Sheriff Office
01.2021 - Current
  • Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relay latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Route calls to police, fire and ambulance service to meet individual call needs.
  • Enhance productivity by guaranteeing timely emergency response with no service delivery issues.
  • Complete appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Work flexible hours; night, weekend, and holiday shifts.
  • Enter Warrants, Vehicles ,Missing Persons and Protection Orders into TCIC / NCIC.
  • Remove entries from TCIC / NCIC System.
  • Run Criminal Histories for Different Officers.

Jail Officer

San Jacinto County Sheriff Office
11.2020 - 01.2021
  • Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.

Daycare Teacher

Lil Pirates Daycare
07.2020 - 10.2020
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Customer Service Associate

Brookshire Brothers
03.2017 - 09.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

High School Diploma -

Coldspring Oakhurst High School
Coldspring, TX
06.2018

Skills

  • National Crime Information Center (NCIC)
  • Calendar Maintenance
  • Treatment Recommendations
  • Information Documentation
  • Emergency Assistance
  • Dispatcher Monitoring
  • Emergency Call Routing

Timeline

911 Telecommunicator

San Jacinto County Sheriff Office
01.2021 - Current

Jail Officer

San Jacinto County Sheriff Office
11.2020 - 01.2021

Daycare Teacher

Lil Pirates Daycare
07.2020 - 10.2020

Customer Service Associate

Brookshire Brothers
03.2017 - 09.2020

High School Diploma -

Coldspring Oakhurst High School
Rikki Cantu