A Motivated Person Who loves Furthering Her Education whos timely an always willing to help an learn. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
6
6
years of professional experience
Work History
911 Telecommunicator
San Jacinto County Sheriff Office
01.2021 - Current
Receive public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Relay latest information to first responders via electronic means, telephone calls and radio responses.
Read system maps and caller information, and documented details in system.
Route calls to police, fire and ambulance service to meet individual call needs.
Enhance productivity by guaranteeing timely emergency response with no service delivery issues.
Complete appropriate forms and radio announcements for police department needs such as BOLO requests.
Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Work flexible hours; night, weekend, and holiday shifts.
Enter Warrants, Vehicles ,Missing Persons and Protection Orders into TCIC / NCIC.
Remove entries from TCIC / NCIC System.
Run Criminal Histories for Different Officers.
Jail Officer
San Jacinto County Sheriff Office
11.2020 - 01.2021
Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Daycare Teacher
Lil Pirates Daycare
07.2020 - 10.2020
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Engaged with children on individual basis to build positive relationships and promote learning.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Associate
Brookshire Brothers
03.2017 - 09.2020
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Coldspring Oakhurst High School
Coldspring, TX
06.2018
Skills
National Crime Information Center (NCIC)
Calendar Maintenance
Treatment Recommendations
Information Documentation
Emergency Assistance
Dispatcher Monitoring
Emergency Call Routing
Timeline
911 Telecommunicator
San Jacinto County Sheriff Office
01.2021 - Current
Jail Officer
San Jacinto County Sheriff Office
11.2020 - 01.2021
Daycare Teacher
Lil Pirates Daycare
07.2020 - 10.2020
Customer Service Associate
Brookshire Brothers
03.2017 - 09.2020
High School Diploma -
Coldspring Oakhurst High School
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