Rikki Deaville
Plaucheville,LA
Summary
Operations professional with robust background in managing branch operations. Known for driving process improvements and ensuring operational excellence. Focused on fostering team collaboration and achieving high results, adapting seamlessly to changing needs. Skilled in resource management and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
First Guaranty Bank
Hessmer, LA
09.2021 - 03.2024
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Performed monthly compliance checks.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Maintained compliance with industry regulations, minimizing risk exposure for the company through diligent oversight of operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
Universal Banker
First Guaranty Bank
Bunkie, LA
03.2018 - 03.2021
- Opening and processing new accounts, including, but not limited to, DDA, SAV, IRA’s, certificates of deposit and money market accounts.
- Completes account packets with required documentation and submits to Deposit Operations within the required time frame.
- Maintaining files on the account status of branch customers; informing customers when fixed time deposit accounts have matured; renewing accounts or opening new accounts.
- Maintains required monthly cross-sell ratio by offering other bank services.
- Makes required monthly referrals for bank products and services to current and perspective customers.
- Maintains required customer retention at an acceptable level.
- Handles and relays through the Operations Department: Power of Attorneys, successions, and estates.
- Handles and relays through the Compliance Department: Subpoenas and court orders.
- Makes monthly Portfolio Retention calls.
- Initiates wire transfers.
Radiologic Technologist
St. Frances Cabrini Hospital
Alexandria, LA
05.2017 - 08.2017
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
- Operated radiologic equipment to produce diagnostic images and films.
Student worker
Louisiana State University
Alexandria, EG
06.2015 - 10.2016
- Counseled and advised students about financial aid eligibility, application procedures, aid programs, costs, and indebtedness.
- Collaborated with team members to execute successful campus events, ensuring smooth operations from planning to execution.
- Completed research, compiled data, and assisted in timely reporting.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Individualizes information to the particular needs and situations of the student
Receptionist
Mike's ATV and Marine
Fifth Ward, LA
06.2012 - 08.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associates of Science - Radiologic Science
Louisiana State University
Alexandria, LASkills
- Customer Service
- Tech Savvy
- Organizational Skills
- Multitasking
- Attention to detail
- Teamwork
- Compliance reporting
- Staff supervision
Certification
Emerging Leadership Program - 2021 (1st Class in FGB History)
Timeline
Branch Operations Manager
First Guaranty Bank
09.2021 - 03.2024
Universal Banker
First Guaranty Bank
03.2018 - 03.2021
Radiologic Technologist
St. Frances Cabrini Hospital
05.2017 - 08.2017
Student worker
Louisiana State University
06.2015 - 10.2016
Receptionist
Mike's ATV and Marine
06.2012 - 08.2012
Associates of Science - Radiologic Science
Louisiana State University