Summary
Overview
Work History
Education
Skills
Experience Skills
Position Objective
References
Timeline
Generic

Rikki Holman

Akron,OH

Summary

Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

12
12
years of professional experience

Work History

Contractor - Self Employed

TC Moving
11.2021 - Current
  • Contacted customers to confirm delivery details and locations.
  • Greeted recipients and acquired proper signatures for all deliveries.
  • Deliverey to customer doorsteps and businesses.
  • Collected payments from customers for deliverey and provided receipt to use as proof of transaction.
  • White glove service for exercise equipment and furniture.
  • Unload/Load delivery truck daily. Items vary from furniture, medical equipment, cabinets, etc.

Amazon Associate

Amazon
11.2019 - 11.2021
  • Pick and pack Customer Orders purchased online
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
  • Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.

Internet/Phone Technical Support

Charter Communications, Inc.
12.2017 - 10.2019
  • Provide excellent customer service for inbound calls resolving service issues for internet/phone.
  • Diagnosed and executed resolution for network and server issues.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Ensure customers are educated on all services and resolve any question regarding..
  • Provide product pricing and recommendations to retain customer services.
  • Schedule repair technician to resolve service outages.

Credit Card Collections Specialist

Signet Jewelers
07.2016 - 01.2018
  • Outbound and inbound collections, rep duties involve setting up payment arrangements, follow up with customers, negotiating payoff solutions while providing excellent customer service
  • As a reoccurring top specialist and I earned monthly bonus incentive for collecting the most and adhering to quality guidelines.

Technical Support Representative

Plus One Communication
04.2015 - 07.2016
  • Receive inbound calls providing troubleshooting for trouble with TV, telephone, and internet services
  • While effectively resolving problems involving few variables
  • Make outbound calls to other departments or customers to resolve issues or help install services
  • Other tasks include meeting monthly goals for customer reviews and sales goals.

Tow Operator

Fomo Products
07.2013 - 08.2014
  • Ran chemical line filling cylinders and checking cylinder pressure to make sure product met specifications
  • Responsible for all chemical line attachments and machine programming as well as packaging and removing finished product from line via tow motor or pallet jack.

Pack Line Tech

Alcoa
04.2012 - 04.2013
  • Inspect final polished product, aluminum rim, for defects and insert valve stem
  • Scan and apply finishing stickers, bar code and labels
  • Down/Up stack wheels for processing to be shipped out.

Education

No Degree - Electronic Engineering

University of Akron
Akron, Ohio

Graduate -

John R. Buchtel High
Akron, Ohio

Skills

  • Professional Phone etiquette; Excellent interpersonal and time management skills; Flexible critical thinker; Customer Service Oriented; Works well under pressure; Proficient in MS Office
  • Analytical
  • Research proficiency
  • Report Writing
  • Problem Resolution
  • Calm Under Pressure
  • Time Management
  • Data Entry

Experience Skills

I am proficient in all Windows systems, Microsoft Office applications, diagnostic applications, field diagnostic equipment, various electronic devices and peripherals. Ability to communicate with others in technical and non-technical environment. I am capable of multi-tasking different projects, task and/or phones. Work well in team environment as well as independently with minimal supervision. Possess strong communication skills, the ability to provide guidance, develop and lead staff at all levels professionally and productively.

Position Objective

I am seeking a responsible position with a dynamic organization that will utilize my diversified experience, knowledge and skills in a position with opportunity for advancement.

References

Jermain Harris (330) 217-6595

Jesse Leary      (216) 956-9288

Timeline

Contractor - Self Employed

TC Moving
11.2021 - Current

Amazon Associate

Amazon
11.2019 - 11.2021

Internet/Phone Technical Support

Charter Communications, Inc.
12.2017 - 10.2019

Credit Card Collections Specialist

Signet Jewelers
07.2016 - 01.2018

Technical Support Representative

Plus One Communication
04.2015 - 07.2016

Tow Operator

Fomo Products
07.2013 - 08.2014

Pack Line Tech

Alcoa
04.2012 - 04.2013

No Degree - Electronic Engineering

University of Akron

Graduate -

John R. Buchtel High

Similar Profiles

CREATE PROFILE
Rikki Holman