Summary
Overview
Work History
Education
Skills
Timeline
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Rikki Robinson

Baltimore,MD

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Combining goal-oriented mindset, passion for helping others and strong work ethic to increase overall efficiency and success of a store.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Urban Outfitters, Inc.
05.2023 - 12.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Increased sales by strategically placing merchandise and creating visually appealing displays.
  • Streamlined inventory management by implementing an efficient tracking system.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Sales Associate (Men's Specialist)

URBAN OUTFITTERS
11.2016 - 05.2023
  • Greeted customers and provided excellent customer service, maintained cleanliness and order of store, updated and maintained accuracy of displays, signs and promotions around store, assisted customers in locating specific items and answer questions, utilized knowledge of current fashion trends to make tailored recommendations and suggestions, upsold merchandise to increase store sales, engaged in monetary transactions between POS system and customer, prepared store for next day's opening shift by cleaning, organizing, and returning clothing to proper places
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

ANTHROPOLOGIE
05.2019 - 10.2019
  • Provide an enhanced customer experience, assist customers in locating specific items on sales floor and answer questions, maintain order and cleanliness of store, process sales transactions accurately, upsell merchandise and make suggestions to increase sales, prepare store for next day by cleaning, organizing, and returning merchandise to proper places

Stock Associate

H&M
03.2019 - 10.2019
  • Sign for incoming merchandise deliveries, censor and organize incoming merchandise, place merchandise in designated areas on the sales floor using planograms, etc, utilize knowledge of current fashion trends and bestselling items to rearrange sales floor when necessary, maintain inventory counts, supervise and support new stock team members, maintain order and cleanliness of stock room, provide additional support in store when necessary

Stylist, Sales Associate

FRANCESCA'S
08.2016 - 11.2016
  • Styled customers for specific events, used customer preferences to satisfy specific requests for outfits, made clothing suggestions and recommendations for each outfit, assisted customers in locating specific items and answer questions, engaged in monetary transactions between POS system and customer, maintained cleanliness and order of store

Education

High School Diploma -

Coppin Academy
Baltimore, MD
05.2016

Skills

  • Hardworking
  • Adaptability
  • Organized
  • Operations Oversight
  • Customer Relations
  • Loss Prevention
  • Excellent communication skills
  • Works well both individually and on a team
  • Business Development
  • POS Systems Operations
  • Retail Operations
  • Issue Resolution

Timeline

Assistant Store Manager

Urban Outfitters, Inc.
05.2023 - 12.2023

Sales Associate

ANTHROPOLOGIE
05.2019 - 10.2019

Stock Associate

H&M
03.2019 - 10.2019

Sales Associate (Men's Specialist)

URBAN OUTFITTERS
11.2016 - 05.2023

Stylist, Sales Associate

FRANCESCA'S
08.2016 - 11.2016

High School Diploma -

Coppin Academy

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Rikki Robinson