Rilea Ferguson

• Manage and grow a portfolio of commercial fleet and equipment accounts
• Develop new business through cold outreach, in-person visits, and follow-up communication
• Coordinate with service managers and technicians to prepare accurate repair and maintenance quotes
• Handle invoice follow-ups, payment communication, and account setup processes
• Maintain consistent customer contact to ensure satisfaction and repeat business

• Represented the brand at 20 yearly off-site events such as charity functions, pop-up shops, and fashion shows, increasing brand visibility and customer engagement, resulting in 5 new brand partnerships and $45k additional quarterly revenue.
• Lead the tracking and management of customer online payments portal, creating transaction reports for Financial daily/weekly/quarterly forecasting analysis.
• Managed special orders, coordinated trunk shows, and supported off-site events to enhance customer experience and promote the brand.
• Collaboration with both e-commerce and fulfillment teams to ensure 93% on-time and 97% accuracy rate of online and in- store orders.
• Head of the department’s new hire training program, refining the store’s operating processes to ensure employees were empowered with the necessary knowledge and skills to succeed.

• Improved restaurant sales through the retention of repeat customers and establishing new repeat customers by curating a memorable fine dining experience by providing exceptional customer service through seamless service to leave a lasting positive impression resulting in 40 repeat customers per month.

• Proven an established customer satisfaction record through an average of upwards of 23% in tip earnings. • Fostered a collaborative team environment by frequently assisting colleagues during rush periods and consistently increased guest check averages by promoting appetizers, specials, and wine selections.

• Processed and sold over $250k in new merchandise inventory and maintained records for all inventory within the jewelry department.

• Created the Visual Merchandising to draw in customers for new merchandise, seasonal inventory changes, and expedite clearance sets for jewelry cases.

• Detail-oriented inventory control tracking damages, transfers, and return to vender merchandise, reducing inventory carrying costs by 12%.

• Organized fulfillment process handling;receiving, customer sizing, repair, sales, and return documentation.