Rilee Fortmann
Thompson
Summary
Accomplished leader with a strong background in training and coaching teams for optimal performance. Committed to fostering collaboration and achieving financial stability while driving operational excellence.
Overview
5
5
years of professional experience
Work History
General Manager
Tropical Smoothie
Grand Forks, ND
07.2023 - Current
- Managed daily operational activities to facilitate efficient service delivery and promote customer satisfaction.
- Administered inventory levels and coordinated supply orders to enhance stock availability.
- Developed and implemented training programs to enhance staff proficiency in operational procedures and customer service excellence.
- Developed and implemented strategies that enhanced operational efficiency and reduced customer wait times.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Area Supervisor
Jimmy John's
Grand Forks, ND
01.2023 - 07.2023
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
Assistant Manager
Arbys Aes
Grand Forks, ND
10.2022 - 01.2023
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and developed team members to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Monitored financial performance, assisting in budget preparation and cost control initiatives.
Director of Operations
Taco Johns
Minot, ND
02.2022 - 10.2022
- Streamlined operational processes to enhance overall efficiency and reduce downtime.
- Developed and implemented standard operating procedures for improved workflow consistency.
- Fostered a culture of safety by implementing best practices across all operational areas.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Enhanced customer experience by implementing client feedback loop that directly informed operational improvements and product adjustments.
Security Supervisor
Securitas Security Services USA
Grand Forks, ND
04.2021 - 02.2022
- Supervised daily security operations to ensure safety and compliance with protocols.
- Trained and mentored junior security staff on incident response procedures.
- Conducted regular risk assessments to identify vulnerabilities and improve security measures.
- Collaborated with law enforcement during investigations to ensure proper protocol adherence.
- Analyzed incident reports to identify trends and inform future training sessions.
- Coordinated security personnel schedules to optimize coverage during peak hours.
Education
No Degree - Law Enforcement
Northland Community And Technical College
Thief River Falls, MN08-2021
High School Diploma -
Thompson Public School
Thompson,ND08-2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Relationship building
- P&L management
- Motivation
- Performance improvement
- Troubleshooting expertise
Accomplishments
- Supervised 10-12 security guards and officers.
- TPR certified
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
General Manager
Tropical Smoothie
07.2023 - Current
Area Supervisor
Jimmy John's
01.2023 - 07.2023
Assistant Manager
Arbys Aes
10.2022 - 01.2023
Director of Operations
Taco Johns
02.2022 - 10.2022
Security Supervisor
Securitas Security Services USA
04.2021 - 02.2022
No Degree - Law Enforcement
Northland Community And Technical College
High School Diploma -
Thompson Public School