Rilee Hadley
Henderson
Summary
Dedicated barista with strong customer service skills, providing efficient beverage preparation and order management. Proven ability to train and mentor staff while maintaining high operational standards.
Overview
4
4
years of professional experience
Work History
Barist/Lead Barista
The Human Bean
Prescott Valley
01.2025 - 01.2026
- Prepared high-quality espresso beverages following company standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Monitored inventory levels, restocking supplies as needed for service continuity.
- Trained new staff on coffee preparation and customer service techniques.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Assistant Manager
Crumbl Cookies
Prescott
05.2022 - 01.2025
- Assisted in managing daily operations and workflow at a popular cookie franchise.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Monitored quality control to maintain high standards for baked goods.
- Implemented training programs to improve team performance and efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Managed customer service inquiries and complaints in a timely manner.
- Created and managed budgets for travel, training, and team-building activities.
Education
Gran Solutions
Mesa, AZ07-2024
Skills
- espresso preparation
- customer order management
- inventory monitoring
- staff training
- promotional display creation
- customer service excellence
Timeline
Barist/Lead Barista
The Human Bean
01.2025 - 01.2026
Assistant Manager
Crumbl Cookies
05.2022 - 01.2025
Gran Solutions