Riley Patton
Crew
Evanston,IL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
1
1
year of professional experience
1
1
Certification
3
3
Languages
4
4
Countries Lived
Work History
Crew
AMC Theatres
Evanston, IL
11.2022 - Current
- Prepared products following theatre, health, and safety standards and procedures.
- Collaborated with team members to complete orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Stocked shelves to organize aisles in assigned department.
- Provided excellent customer service by greeting customers and exceeding quality expectations, going above and beyond where possible.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
Shift Manager
McDonald's
Evanston, IL
12.2021 - 11.2022
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shift Leader
Blaze Pizza
Evanston, IL
07.2022 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Analyzed sales figures and identified areas for improvement.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Education
High School Diploma -
Harare International School
Harare, Zimbabwe 08.2019 - 05.2021
Skills
Staff Management
Accurate money handling
Schedule Management
Waste reduction
Staff training
Certification
ServSafe License -March 2023 - March 2026
Timeline
ServSafe License -March 2023 - March 2026
03-2023
Crew
AMC Theatres
11.2022 - Current
Shift Leader
Blaze Pizza
07.2022 - 09.2022
Shift Manager
McDonald's
12.2021 - 11.2022
High School Diploma -
Harare International School
08.2019 - 05.2021