Riley Anderson
Bridgeport,AL
Summary
Customer Service Professional offering 6 years of management experience in customer service environments. Motivational team leader with neat and professional demeanor. Personable individual determined to efficiently solve problems and improve service levels. Working knowledge of Excel, Quickbooks and Powerpoint. Persuasive and self-motivated professional that possesses a background in handling diverse, demanding workload in a fast paced retail environment.
Overview
6
6
years of professional experience
Work History
Manager
Pet Supplies Plus
Scottsboro, AL
08.2022 - Current
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Maximized performance by monitoring daily activities and mentoring team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Accomplished multiple tasks within established timeframes.
Manager
Petsense
Scottsboro, AL
05.2018 - 08.2022
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
North Jackson High School
Stevenson, AL05.2018
Skills
- Multi-tasking
- Time Management
- Hard-working
- Team Player
- Quality Assurance
- Bookkeeping
- Business Administration
- Payroll and Budgeting
- Documentation and Control
- Quickbooks
- Dependable and Responsible
Timeline
Manager
Pet Supplies Plus
08.2022 - Current
Manager
Petsense
05.2018 - 08.2022
High School Diploma -
North Jackson High School