Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Riley Anderson

Riley Anderson

Sales Ops Lead & Service Engineer

Summary

Offering robust understanding of technical principles and keen desire to grow and excel in dynamic environment. Brings ability to quickly learn and apply technical knowledge, coupled with strong analytical and problem-solving skills. Ready to use and develop technical troubleshooting and customer service skills in Sales and/or Service roles.

Overview

2
2
years of professional experience
1
1
Certification
2
2
Languages

Work History

Sales Ops Lead and Service Engineer

Matrix Fluidix
01.2024 - Current
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
  • Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
  • Streamlined sales operations for more efficient processes, resulting in reduced costs and increased profitability.
  • Pioneered adoption of sustainable practices in sales operations

Education

BBA - Marketing

University of Massachusetts, Amherst
Amherst, MA
05.2001 -

Skills

    Technical support

    Field service

    Installation coordination

    Trade show coordination

    Marketing campaign development

    Customer service and care

    Sales process optimization

    Customer relationship management (CRM)

Affiliations

Society for Laboratory Automation & Screening

Certification

OSHA Oreintation to Lab Safety

Timeline

OSHA Oreintation to Lab Safety

03-2025

Sales Ops Lead and Service Engineer

Matrix Fluidix
01.2024 - Current

BBA - Marketing

University of Massachusetts, Amherst
05.2001 -
Riley AndersonSales Ops Lead & Service Engineer