Riley Austin
Sarasota,FL
Summary
As a dedicated hospitality professional, I believe that I am a skilled communicator, active listener, and possess unparalleled work-ethic. Having had to overcome countless obstacles, my mental fortitude has been greatly strengthened through greater self-confidence, discipline, and tenacity in my everyday life. I am respectful and compassionate of both guests and fellow employees and am certain that this strong personal character, determination, industriousness, and dedication to the highest standard in the industry would make me a leading asset in the business.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
Hyatt Regency Sarasota - Aimbridge Hospitality
Sarasota, Florida
08.2020 - Current
- Responsible as manager on duty during night shifts
- Trained and developed new agents to be focused, motivated, and empowered
- Helped create SOPs for front desk to ensure smooth and efficient operation
- Utilized service recovery measures through compensation, empathy, and problem-solving
- Maximized team performance and guest satisfaction by monitoring daily activities
Front Desk Agent
Hyatt Regency Sarasota - Aimbridge Hospitality
Sarasota, FL
01.2020 - 08.2020
- Strengthened in person communication skills with guests at property and over phone
- Greeted guests for check-in, welcoming them to hotel, and built relationships to create memorable experiences
- Responsible for billing inquiries, concierge services, inter-departmental communication with bell, restaurant, housekeeping, sales, engineering, banquet, and marina teams
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and local activities
- Answered customer telephone calls promptly and appropriately handled needs
Hotel Management Internship
Hotel 1868/Porter Square Hotel
Cambridge, MA
06.2019 - 01.2020
- Mastered making reservations, check-ins, check-outs, room inspections, guest service skills, concierge services, and morning reports
- Learned about inventory control, pricing techniques, housekeeping department, and hiring practices through one one one meeting with general manager
Food and Beverage Management Internship
Zota Beach Resort - Ocean Properties
Longboat Key, FL
05.2018 - 08.2018
- Acquired a knowledge of all aspects of restaurant management including waiting tables, bussing, inventory control, food costs, bartending, and banquet service
Hotel Management Internship
Godfrey Hotel
Boston, MA
01.2017 - 01.2017
- Completed a fantastic three-week internship at one of the hottest new hotels in Boston's Downtown Crossing neighborhood
- Assisted answering phones, booking reservations, check-ins, check-outs, bell services, and room service operations
- Helped group sales manager on upcoming event inquiries
Education
Bachelor of Science - Hotel Management
Endicott College
Beverly, MA12.2019
Diploma - Study Abroad Experience - Hotel Management
Les Roches Global Hospitality Education
Bluche, Switzerland06.2019
Skills
- Staff Training
- Accounts Payable and Accounts Receivable
- Oral and Writing Communication
- Guest Registration
- Office Management
- Hotel Reservations
- Multi-Tasking Skill
Timeline
Front Office Supervisor
Hyatt Regency Sarasota - Aimbridge Hospitality
08.2020 - Current
Front Desk Agent
Hyatt Regency Sarasota - Aimbridge Hospitality
01.2020 - 08.2020
Hotel Management Internship
Hotel 1868/Porter Square Hotel
06.2019 - 01.2020
Food and Beverage Management Internship
Zota Beach Resort - Ocean Properties
05.2018 - 08.2018
Hotel Management Internship
Godfrey Hotel
01.2017 - 01.2017
Bachelor of Science - Hotel Management
Endicott College
Diploma - Study Abroad Experience - Hotel Management
Les Roches Global Hospitality Education