Renee MOLLINADO
Thermal,CA
Summary
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
21
21
years of professional experience
1999
1999
years of post-secondary education
Work History
Front Office Supervisor
Eisenhower Health
Rancho Mirage, California
09.2025 - Current
- Coordinated patient check-in and check-out processes to enhance operational efficiency.
- Managed appointment scheduling and confirmations to optimize clinic workflow.
- Handled customer complaints professionally, ensuring swift resolution and satisfaction.
- Monitored guest check-in and check-out procedures, maintaining service quality standards.
- Planned staff training meetings and scheduled conference rooms to facilitate team development.
- Answered phones, responding to inquiries and transferring calls to appropriate staff members.
- Delegated work to staff, setting clear priorities and goals for effective task management.
- Consulted with managers to resolve employee performance issues, office equipment challenges, and scheduling conflicts.
Referral Coordinator
Eisenhower Health
Rancho Mirage, California
10.2019 - 10.2023
- Coordinated patient referrals between primary care and specialists to enhance workflow efficiency.
- Communicated referral processes and appointment details directly with patients for clarity.
- Collaborated with clinical staff to optimize referral workflows and improve response times.
- Maintained accurate records of referral activities in the database for tracking purposes.
- Scheduled patient appointments based on availability, urgency, and insurance authorization criteria.
- Reviewed demographic, clinical, and insurance information prior to sending to specialists.
- Ensured timely processing of referrals by coordinating with external agencies.
- Advised staff on protocols for making effective referrals to specialists.
Patient Service Representative
Desert Medical Imaging
Indian Wells, California
04.2004 - 06.2020
- Verified insurance information, collected payments, and scheduled appointments efficiently.
- Adhered to HIPAA regulations during handling of confidential patient information.
- Inputted patient demographic data into electronic health record system accurately.
- Scanned completed forms, identification, and insurance cards to maintain organized patient folders.
- Greeted patients upon arrival and directed them to appropriate areas promptly.
- Handled incoming calls, addressing patient questions and concerns effectively.
- Collaborated with medical staff to ensure accurate flow of patient information.
- Monitored waiting areas to maintain a comfortable and safe environment for patients.
Scheduler
Eisenhower Health
Rancho Mirage, California
11.2012 - 10.2019
- Coordinated patient appointment scheduling across multiple departments to optimize efficiency.
- Managed electronic scheduling system, ensuring accurate and current appointment records.
- Communicated schedule changes promptly to maintain organizational awareness.
- Supported identification of critical path activities to meet established deadlines.
- Maintained front desk operations, creating positive first impressions for visitors.
- Assisted with data entry, filing, and phone inquiries to facilitate administrative functions.
- Covered reception duties during staff absences or breaks to ensure uninterrupted service.
- Scheduled maintenance for printers and copiers, including toner orders for continuous operation.
Medical Assistant
Dr. Tavakoli
Rancho Mirage, California
10.2009 - 11.2012
- Executed daily tasks with precision and efficiency.
- Scheduled patient appointments and managed office calendar.
- Collected and documented patient medical histories accurately.
- Maintained cleanliness and organization of examination rooms.
- Assisted physicians by taking vital signs and preparing patients for exams.
- Communicated patient messages to physicians for improved treatment efficiency.
- Answered phones, scheduled appointments, and greeted visitors professionally.
- Organized charts, documents, and supplies to enhance team productivity.
Education
Certified Nursing Assistant - CNA
ROP
Indio, CA 09.1996 - 09.1997
Indio High School
Indio, CASome College (No Degree) - Emergency Medical Technician
College of The Desert
Palm Desert, CASkills
- Patient check-in
- Appointment scheduling
- Staff training
- Customer service
- Conflict resolution
- Team leadership
- Effective communication
- Time management
- Decision making
- Front desk operations
- Scheduling and calendar management
- Issue handling
- Multitasking proficiency
- Staff supervision
- Complaint handling
References
References available upon request.
Timeline
Front Office Supervisor
Eisenhower Health
09.2025 - Current
Referral Coordinator
Eisenhower Health
10.2019 - 10.2023
Scheduler
Eisenhower Health
11.2012 - 10.2019
Medical Assistant
Dr. Tavakoli
10.2009 - 11.2012
Patient Service Representative
Desert Medical Imaging
04.2004 - 06.2020
Certified Nursing Assistant - CNA
ROP
09.1996 - 09.1997
Indio High School
Some College (No Degree) - Emergency Medical Technician
College of The Desert