Riley Baker
Las Vegas,NV
Summary
Dynamic and dependable college student with strong customer service and communication skills. Experienced in collaborating with team members to ensure a positive customer experience and exceptional service. Dedicated to maintaining high standards and exceeding customer expectations.
Overview
4
4
years of professional experience
Work History
Barista
Dutch Bros
05.2023 - Current
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality, and consistency.
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction score
- Provided excellent customer service in a fast-paced environment, building relationships with customers, and exceeding their expectations.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Collaborated with team members to ensure smooth operations and positive customer experiences.
- Used POS system to accurately enter orders and process payments.
Shift Lead-Crew Member
Mixrz Soda Shop
10.2022 - 04.2023
- Interacted daily with a wide variety of customers, providing excellent customer service while assisting customers with product selection.
- Made quality drinks according to customer orders and served them quickly and efficiently to reduce customer wait times.
- Accurately operated cash register and completed store-closing procedures to ensure cash register balanced out and store was securely locked for the night.
- Help management meet their standards of service and quality by helping to train other crew members on Mixrz store rules, drink recipes, cash handling, etc.
Lifeguard/Water Safety Instructor
Desert Breeze Aquatic Center
12.2020 - 08.2022
- Responsible for the supervision, safety, and rescue of distressed swimmers.
- Maintained constant surveillance of patrons in the facility; acted immediately and appropriately to secure the safety of patrons in the event of an emergency.
- Provided emergency care to swimmers in distress or injured until EMS arrives.
- Completed accident/incident reports when required
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Maintained knowledge and certification of first aid and CPR.
Education
Bachelor of Arts - Communications
University of Nevada, Las Vegas
Las Vegas, NV05-2026
Skills
- Strong work ethic and dependable
- Honest and trustworthy
- Excellent communication
- Multitasking
- Customer service
- Problem-solving
- Enthusiastic team player
- Task prioritization
- Organization and time management
- Attention to detail
Timeline
Barista
Dutch Bros
05.2023 - Current
Shift Lead-Crew Member
Mixrz Soda Shop
10.2022 - 04.2023
Lifeguard/Water Safety Instructor
Desert Breeze Aquatic Center
12.2020 - 08.2022
Bachelor of Arts - Communications
University of Nevada, Las Vegas
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