Riley Barela
Madison Heights,MI
Summary
Experienced in working with diverse populations throughout a career and trained in de-escalation with patients and victims of crime. These positions require a strong background in leadership and advocacy, consistently leveraging proven communication skills and a track record of excellence. Collaboration between departments and companies has been utilized effectively. Combining expertise from prior employment, there is a commitment to empowering individuals through innovative solutions and unwavering support.
Overview
9
9
years of professional experience
Work History
LEAD-CUSTOMER SUCCESS ADVOCATE
Tandem Diabetes Care Remote
06.2021 - Current
- Serves as an advocate for patients, ensuring their needs are heard and addressed by relevant departments.
- De-escalating patients who request a supervisor.
- Answers questions from specialists needing assistance with patient's insulin pumps, software, or documentation.
- Selected multiple times to participate in the pre-launch phases of new technology.
BARISTA
Starbucks
05.2016 - 06.2021
- Responsible for providing exceptional customer service in a fast-paced environment while maintaining the highest product quality and cleanliness standards.
- Promoted to barista trainer, demonstrating proficiency in guiding and training new team members.
- Consistently upheld an unparalleled customer experience through effective communication and teamwork.
- Honored as Partner of the Quarter in 2020, reflecting consistent excellence and dedication.
VICTIM ADVOCATE VOLUNTEER
Greeley Police Department
01.2019 - 12.2020
- Certified in victim advocacy through the National Advocate Credentialing Program.
- Delivered prompt on-scene care for victims under supervision, addressing immediate needs with compassion.
- Assisted with de-escalating victims under extreme duress.
- Provided unwavering support, accompanying victims to critical appointments such as hospital visits or police interviews, and offered emotional support.
Skills
- Cross-functional coordination
- Supervisory experience
- Team collaboration
- De-escalation techniques
- Victim intake services
- Multicultural sensitivity
- Documentation and reporting
Timeline
LEAD-CUSTOMER SUCCESS ADVOCATE
Tandem Diabetes Care Remote
06.2021 - Current
VICTIM ADVOCATE VOLUNTEER
Greeley Police Department
01.2019 - 12.2020
BARISTA
Starbucks
05.2016 - 06.2021
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