Riley Benter
Rome,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director Outpatient Cardiovascular Services
AdventHealth Redmond
04.2022 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Increased Glint survey participation from 62% to 92% in 18 months. Increased eSat score from 82 to 86 in 18 months. Participation and eSat consistently score above company averages.
- Maintain turnover rates below established 18.5% goal. Current Rolling 12 month turnover rate across all departments = 9.25%
- Improved patient satisfaction mean score from 86% to 99% in 12 months.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Led successful Joint Commission and GA DPH cardiac re-designation surveys.
- Established integrated outpatient anticoagulation clinic staffing, procedures and protocols to enhance AHMG Cardiology services.
- Served as a liaison between nursing leadership, hospital administration, medical staff, allied health professionals, patients, families, and other stakeholders to ensure effective communication and collaboration.
Trauma Program Director
Redmond Regional Medical Center
09.2020 - 04.2022
- Coordinated systems related to Acute Trauma care delivery.
- Facilitated process improvement through multidisciplinary PI and peer review program.
- Served as clinical liaison between staff, directors, and physicians related to trauma care delivery.
- Collaborate with internal and external stakeholders to provide education and outreach to facility, community and region.
Emergency Department Manager
Redmond Regional Medical Center
03.2016 - 12.2020
- Assisted department director in managing all aspects of departmental operations
- Consistently assessed needs of department to plan and implement changes necessary for improved patient care and outcomes
- Managed recruiting, hiring, scheduling, training, and coaching to ensure continuous development of all emergency department associates
- Recognized as high performer after completing Director Development Program 2017.
Emergency Department RN/Charge RN
Redmond Regional Medical Center
04.2012 - 03.2016
- Assessed, planned and implemented coordinated and collaborative care to patients with a wide variety of medical problems
- Supervised and assisted with all departmental functions.
Cardiac Catheterization Lab/Vascular Lab/EP Lab
Rapid City Regional Hospital
12.2010 - 03.2012
- Provided preop, intraop, and post op care to the cardiac, vascular, and electrophysiology patient.
Progressive Care/Cardiac Intervention Unit
Rapid City Regional Hospital
09.2007 - 12.2010
- Provided nursing care with focus on the pre and post interventional and surgical cardiac patient
- Provided nursing care to acute and chronic cardiac patients
- Collaborated with focused team to establish dedicated Cardiac Intervention Unit.
Education
Bachelors of Science Degree in Nursing -
Georgia Highlands College
01.2016
Associates Degree in Nursing -
Georgia Highlands College
01.2007
Skills
Effective leader
Team Management
Strategic Planning
Budget Management
Verbal and written communication
Operations Management
Program Management
Contract and Vendor Management
Partnerships and Alliances
Certification
- BLS
- ACLS
- TNCC Instructor
Timeline
Director Outpatient Cardiovascular Services
AdventHealth Redmond
04.2022 - Current
Trauma Program Director
Redmond Regional Medical Center
09.2020 - 04.2022
Emergency Department Manager
Redmond Regional Medical Center
03.2016 - 12.2020
Emergency Department RN/Charge RN
Redmond Regional Medical Center
04.2012 - 03.2016
Cardiac Catheterization Lab/Vascular Lab/EP Lab
Rapid City Regional Hospital
12.2010 - 03.2012
Progressive Care/Cardiac Intervention Unit
Rapid City Regional Hospital
09.2007 - 12.2010
Bachelors of Science Degree in Nursing -
Georgia Highlands College
Associates Degree in Nursing -
Georgia Highlands College
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