Riley Boerboom
Fargo
Summary
Results-driven communication professional with strong background in moderating online communities and enhancing user engagement. Proven ability to manage multiple social media platforms while maintaining community standards and resolving conflicts. Reliable team player known for adaptability and collaborative approach to achieving goals.
Overview
9
9
years of professional experience
Work History
Social Media Moderator
Ivim Health
Remote
08.2025 - Current
- Monitor and manage social media platforms to ensure brand consistency and community engagement
- Respond to comments and direct messages in a timely, professional manner
- Escalate patient-specific or clinical concerns to appropriate internal teams
- Support marketing initiatives by fostering positive online interactions and brand advocacy
- Track engagement trends and provide feedback to improve digital communication strategies
Patient Experience Specialist
Ivim Health
Remote
04.2025 - Current
- Delivered high-quality virtual support to patients, ensuring a seamless and positive healthcare experience
- Assisted patients with onboarding, appointment scheduling, and navigating telehealth platforms
- Responded promptly to patient inquiries via phone, email, and chat while maintaining professionalism and empathy
- Collaborated with clinical and administrative teams to resolve concerns efficiently
- Maintained accurate documentation within CRM and patient management systems
Remote Sales Consultant
Squlpt
Remote
10.2023 - 04.2025
- Proficient in utilizing CRMs and other sales tools for remote selling
- Experience in building and maintaining strong client relationships in virtual environments.
- Excellent communication skills to engage and influence potential clients effectively
- Proven track record of exceeding sales targets remotely
Guest Service Specialist
Chapter Aesthetic Studio
Fargo, North Dakota
09.2022 - 09.2023
- Proven ability to handle guest inquiries, complaints, and requests with professionalism and efficiency
- Skilled in using multiple systems to make reservations and manage guest accounts
- Proficient in scheduling appointments, managing inventory, and maintaining a clean, organized spa environment
- Exceptional customer service skills, ensuring a positive and comfortable experience for guests
- Skilled in providing customized spa services, including facials, waxing, and body treatments
Front Bar
Face Foundrie
Fargo, North Dakota
06.2022 - 09.2022
- Experienced in promoting and selling spa services and products to clients
- Familiar with medical spa procedures and able to educate clients on treatment options
- Proficient in scheduling appointments and handling a high volume of phone calls
- Skilled in providing exceptional customer service and addressing client concerns
Pharmacy Technician in training
Sanford
Fargo, North Dakota
01.2022 - 06.2022
- Assisted pharmacist with prescription processing and medication dispensing in a retail setting
- Maintained inventory and organized medication stock in compliance with pharmacy standards
- Completed hands-on training in compounding medications and aseptic techniques
- Provided excellent customer service and patient education on medications and health conditions
Pharmacy Intern/ Tech in training
Thrity White Pharmacy
Fargo, North Dakota
05.2021 - 01.2022
- Completed pharmacy technician training program, gaining knowledge in medication classifications and dispensing
- Provided excellent customer service by answering medication questions and addressing concerns
- Assisted pharmacist in processing prescriptions, labeling medication, and inventory management
Nanny
Fargo, North Dakota
06.2020 - 09.2021
- Supervised and cared for children aged 2-10, ensuring safety and well-being
- Created engaging and educational activities to promote learning and development
- Prepared nutritious meals and snacks for children, accommodating dietary restrictions
- Managed household tasks such as laundry, cleaning, and organizing to support busy families
Nursing Assistant
Sanford
Fargo, North Dakota
09.2020 - 05.2021
- Provided high quality patient care within the oncology unit
- Ensured the accurate, timely flow of information by maintaining through patient records
- Assisted nurses with patient care
- Provided compassionate bedside manner and support to patients and their families
- Documented and reported changes in patient condition to the nurse in charge
Part-Time Teacher
Weekare Childkare
Fargo, North Dakota
08.2017 - 12.2020
- Certified within ND Growing Futures to properly care for children
- Built meaningful relationships with families of children cared for
- Collaborated with other workers to maintain a professional work environment
- Developed and delivered engaging lesson plans for diverse student populations ages one to eight
- Provided individualized support to students to address academic challenges and promote growth
- Collaborated with colleagues to coordinate educational activities and assess student progress
Education
Bachelor of Science - Health Administration
Minnesota State University of Moorhead
03.2026
High School Diploma - undefined
Judge Ronald Davies High School
Fargo, North Dakota05.2020
Skills
- Negotiation
- Customer Relationship Management
- Sales Strategy
- Product Knowledge
- Networking
- Time Management
- Communication
- Closing
- CRM
- Sales
- Social media and promotions
Timeline
Social Media Moderator
Ivim Health
08.2025 - Current
Patient Experience Specialist
Ivim Health
04.2025 - Current
Remote Sales Consultant
Squlpt
10.2023 - 04.2025
Guest Service Specialist
Chapter Aesthetic Studio
09.2022 - 09.2023
Front Bar
Face Foundrie
06.2022 - 09.2022
Pharmacy Technician in training
Sanford
01.2022 - 06.2022
Pharmacy Intern/ Tech in training
Thrity White Pharmacy
05.2021 - 01.2022
Nursing Assistant
Sanford
09.2020 - 05.2021
Nanny
06.2020 - 09.2021
Part-Time Teacher
Weekare Childkare
08.2017 - 12.2020
High School Diploma - undefined
Judge Ronald Davies High School
Bachelor of Science - Health Administration
Minnesota State University of Moorhead