Riley Burris
Concord,NC
Summary
Results-driven Assistant Store Manager experienced in team leadership and operational management. Delivered outstanding customer service and communication while ensuring compliance with all relevant standards and regulations. Diagnosed and resolved customer vehicle issues efficiently, enhancing overall satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant Store Manager
Spee Dee Oil Change
Concord, North Carolina
05.2026 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints by actively listening, documenting details, and providing effective solutions.
- Coordinated inventory management to maintain optimal stock levels and meet customer demand.
- Collaborated with the store manager to improve operational efficiency.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Analyzed monthly sales and performance reports to inform operational planning and strategic decisions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coordinated with vendors to secure product availability at competitive prices.
Service Manager
Express Oil Change & Tire Engineers
Concord, NC
04.2024 - 05.2026
- Supervised daily operations of service department for efficient workflow.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained and mentored staff on customer service best practices.
- Be able to talk to customers and educate them about their cars needs
- Implemented process improvements to enhance overall service quality.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed all fleet accounts in the store
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Open and close the store on a daily basis
- Conducted regular inspections of equipment and tools for maintenance needs.
- Managed inventory levels for oil and tire products effects
- Work on the vehicles with my employees and educate them on how to do the job on there own the next time
Education
Concord High School
Concord, NCSkills
- Inventory management
- Cash handling
- Process improvement
- Customer service
- Staff training
- Team supervision
- Employee scheduling
- Assignment delegation
- Conflict resolution
- Attention to detail
Certification
- State Inspection Certification
- A/C Qualification to perform A/C services
Timeline
Assistant Store Manager
Spee Dee Oil Change
05.2026 - Current
Service Manager
Express Oil Change & Tire Engineers
04.2024 - 05.2026
Concord High School