Riley Chapman
New Braunfels,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Eager to contribute effectively to a dynamic team in a new field.
Overview
9
9
years of professional experience
Work History
Service Coordinator
Guido Construction
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Implemented quality control measures to ensure consistent standards across all services provided.
Registered Dental Assistant
Advanced Oral Surgery
02.2022 - 05.2023
- Assist oral surgeon in multiple surgical procedures including wisdom teeth extractions, sinus lifts, biopsy’s, orthognathic surgery and implants
- Start patients IV for sedation surgery
- Kept up to date records of controlled substances
- Well versed in guidelines on measuring vitals while patients are consciously sedated during surgery
- Called and scheduled patients for consultations and surgery
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures
- Regularly coordinated with Veterans Affairs for veterans treatment.
Registered Dental Assistant
Premier Dental Center
01.2020 - 05.2023
- Assist multiple doctors in chair side procedures including implants, crowns, bridge preparation, root canals and extractions
- Experienced in dental specific software such as Dentrix and Denticon
- And in most Microsoft and Apple programs
- Regularly take and develop x-rays, both in digital and film formats
- Gained great experience and knowledge on fabricating temporary crowns, pouring impressions, trimming models and suture removal
- Always have worked with sterile instruments and operating rooms
- Extremely thorough and attentive to cleanliness in the workplace.
Bookkeeper
Tahoe West Ventures LLC
01.2015 - 01.2021
- Kept accurate records of all financial transactions so that income and expenses can be determined
- Handled all bookkeeping aspects for 15+ properties including analyzing each account and inputting transactions into quickbooks or excel
- Maintained an accurate electronic and physical filing system for accounting and finance data
- Tracked and updated tax documentation.
Registered Dental Assistant
Lonestar Pediatric Dental and Braces
03.2019 - 01.2020
- Aided Dr
- Sarah Carpenter in any dental procedures
- Such as fillings, crowns, extractions, and root canals
- Was thorough in the order and operations of the office
- Took x-rays, coronal polished, advised patients and their guardians on proper nutrition, as well as good oral hygiene
- Charted dental restorations
- Scheduled patients for dental procedures
- Analyzed and documented patients blood pressure and pulse while under conscious sedation
- Thoroughly sterilized and disinfected instruments and equipment
- Prepared treatment rooms, instruments, and tray setups for dental operations.
Education
IV Certification -
BLS/CPR -
August 2021
01.2023
Registered Dental Assistant -
College Station Dental Assistant School
01.2019
Skills
- Customer service
- Time management
- Data entry
- Appointment setting
- Inventory
- Strong problem solver
- Budget management
- Project Planning
Timeline
Service Coordinator
Guido Construction
05.2023 - Current
Registered Dental Assistant
Advanced Oral Surgery
02.2022 - 05.2023
Registered Dental Assistant
Premier Dental Center
01.2020 - 05.2023
Registered Dental Assistant
Lonestar Pediatric Dental and Braces
03.2019 - 01.2020
Bookkeeper
Tahoe West Ventures LLC
01.2015 - 01.2021
IV Certification -
BLS/CPR -
August 2021
Registered Dental Assistant -
College Station Dental Assistant School
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