Riley Chrystal
Cedar Rapids
Summary
Versatile professional with a track record of fostering customer loyalty at GEICO and enhancing early childhood education at Apple Kids Childcare. Excelled in problem-solving and curriculum planning, demonstrating outstanding communication and customer service skills. Achieved significant improvements in customer satisfaction and educational outcomes, leveraging expertise to resolve complex issues efficiently.
Overview
6
6
years of professional experience
Work History
Licensed Customer Service Agent
GEICO
2320 Landon Rd, North Liberty, IA 52317
01.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
Lead Daycare Teacher
Apple Kids Childcare
1525 Hollywood Blvd NE, Cedar Rapids, IA 52402
11.2022 - 01.2024
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Implemented curriculum to enhance classes with learning-focused activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Modeled positive behavior and communication skills for students.
- Developed innovative activities to engage young children in learning process.
Call Center Representative
Ruffalo Noel Levitz
1025 Kirkwood Parkway SW
02.2020 - 11.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cook
Aces and Eights Saloon
62 16th Ave SW, Cedar Rapids, IA 52404
06.2019 - 11.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Prairie High School
401 76th Ave SW, Cedar Rapids, IA 5240405-2021
Skills
- Customer service
- Classroom organization
- Problem-solving skills
- Data entry
- Problem resolution
- Outstanding communication skills
- Resolving issues
- Communication
- Problem-solving
- Curriculum planning
- Early childhood education
- Customer support
Timeline
Licensed Customer Service Agent
GEICO
01.2024 - Current
Lead Daycare Teacher
Apple Kids Childcare
11.2022 - 01.2024
Call Center Representative
Ruffalo Noel Levitz
02.2020 - 11.2022
Cook
Aces and Eights Saloon
06.2019 - 11.2019
High School Diploma -
Prairie High School