Summary
Overview
Work History
Education
Skills
Timeline
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Riley Chrystal

Cedar Rapids

Summary

Versatile professional with a track record of fostering customer loyalty at GEICO and enhancing early childhood education at Apple Kids Childcare. Excelled in problem-solving and curriculum planning, demonstrating outstanding communication and customer service skills. Achieved significant improvements in customer satisfaction and educational outcomes, leveraging expertise to resolve complex issues efficiently.


Overview

6
6
years of professional experience

Work History

Licensed Customer Service Agent

GEICO
01.2024 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Addressed customer account discrepancies and concerns.

Lead Daycare Teacher

Apple Kids Childcare
11.2022 - 01.2024
  • Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities into daily lessons.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Collaborated with fellow teachers to share best practices, leading to improved teaching strategies across the daycare center.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Modeled positive behavior and communication skills for students.
  • Developed innovative activities to engage young children in learning process.

Call Center Representative

Ruffalo Noel Levitz
02.2020 - 11.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cook

Aces and Eights Saloon
06.2019 - 11.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

High School Diploma -

Prairie High School
401 76th Ave SW, Cedar Rapids, IA 52404
05-2021

Skills

  • Customer service
  • Classroom organization
  • Problem-solving skills
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Resolving issues
  • Communication
  • Problem-solving
  • Curriculum planning
  • Early childhood education
  • Customer support

Timeline

Licensed Customer Service Agent

GEICO
01.2024 - Current

Lead Daycare Teacher

Apple Kids Childcare
11.2022 - 01.2024

Call Center Representative

Ruffalo Noel Levitz
02.2020 - 11.2022

Cook

Aces and Eights Saloon
06.2019 - 11.2019

High School Diploma -

Prairie High School

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Riley Chrystal