Riley Clark
Customer Services Advocate
Chesterfield,MI
Summary
Experienced Customer Advocate with over 4 years of customer service working in dynamic, fast-paced environments. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Advocate
Target
Chesterfield, MI
11.2019 - Current
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Promoted available products and services to customers during service, account management and order calls.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Pro Shop Attendant
Bello Woods Golf Course
Macomb, MI
06.2017 - 10.2019
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with locating and choosing merchandise in any store department.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Kept Club House, Pro Shop and Facilities clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Education
High School Diploma -
L'anse Creuse High School
Macomb, MI 08.2016 - 06.2019
No Degree - General Studies
Macomb Community College
Clinton Township, MI 09.2019 - Current
Skills
Creative problem solving
Customer service
Teamwork
Flexible & Adaptable
Responsible
Microsoft Office
Good listening skills
Cash register operation
Retail transactions processing
Timeline
Customer Service Advocate
Target
11.2019 - Current
No Degree - General Studies
Macomb Community College
09.2019 - Current
Pro Shop Attendant
Bello Woods Golf Course
06.2017 - 10.2019
High School Diploma -
L'anse Creuse High School
08.2016 - 06.2019