Riley Cooke
Everett,WA
Summary
Highly motivated Timely+FC+Associate with a strong track record of following online orders, efficiently packing shipments, and solving problems to ensure timely delivery. Collaborative team member dedicated to supporting co-workers in fulfillment duties. Committed to maintaining a positive and encouraging work environment for both myself and the team. Developed valuable skills in a fast-paced sales environment, with a focus on building customer relationships and driving successful promotional campaigns. Demonstrated expertise in appointment setting, lead generation, and effective communication. Seeking to leverage these transferable skills to transition into a new field and contribute to a dynamic team. Encouraging manager and analytical problem-solver with talents for team building, leadership, motivation, and excellent customer relations. Possessing strong relationship-building skills and adept at using independent decision-making abilities and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
5
5
years of professional experience
Work History
Market Lead/Special Promotions Appointment Setter
Brightside Windows
12.2024 - Current
- Achieved high client satisfaction ratings by delivering exceptional customer service throughout the appointment-setting process.
- Optimized contact databases for improved targeting of potential clients, resulting in higher appointment rates.
- Strengthened company-client relationships with proactive follow-up calls and targeted promotional offers.
- Streamlined appointment scheduling processes, ensuring efficient use of sales team''s time and resources.
FC Associate
Amazon
12.2023 - Current
- Stocked shelves with new items, properly facing labels for easy identification
- Communicated clearly with fulfillment center management and company leadership to encourage operational success and order completion
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Accessed computer systems to track inventory levels and order statuses
- Used computer and job-related software to access, modify or output information
- Organized warehouse and work area for orderliness at all times
- #1 Packer for Smalls in Pack-Singles department
- Completed the Ambassadorship Program (Currently Working on training new hires)
- Maintained a Positive and uplifting Attitude at work encouraging others
- Knowledgeable and able to do any task in my department (Trained on everything)
- Commended for my consistent and best in department Pack Rates and worth ethic
- Recommended to apply by multiple mangers as well and being sociable and networking well with management
Shift Lead Manager
Auntie Annes
09.2023 - Current
- Cultivated safe and welcoming environment for guests and staff by monitoring and enforcing health and sanitation requirements
- Supervised department employees and monitored equipment to support functionality
- Guided staff in absence of direct supervisors
- Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving
- Prepared excellent food with food safety standards
- Helped hire and train new crew members
- Noted for great deescalation skills and customer service drive
SPS
Ross Dress For Less
04.2022 - 10.2022
- Used good organizational skills to manage workload
- Managed daily tasks and sought opportunities to go beyond requirements and support business targets
- Required minimal oversight to complete job tasks
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Tracked Loss prevention as well as handling all robbery and stealing situations
- Management experience, delegating associate tasks, as well as maintaining store cleanliness
Associate
Ross Dress For Less
08.2021 - 04.2022
- Embodied company mission and values through honesty, integrity and high-quality performance
- Utilized strong problem-solving abilities to identify and resolve complex issues
- Supported finance team by performing simple accounting tasks and generating reports
- Managed and prioritized multiple projects simultaneously, consistently meeting deadlines and exceeding expectations
- Cashed out with speed, top cashiering rates and customer service
- Ran the fitting rooms, organized and cleaned merchandise, and restocked on all supplies
Crew Member
Arbys Restaurant
04.2020 - 01.2021
- Greeted customers to take food orders and provide menu information
- Delivered superior customer service in fast-paced food environment
- Adapted to restaurant operational needs at peak times
- Carried out opening and closing procedures to supervisor's standard
Education
High School Diploma -
Marysville Getchell High School
Marysville, WA06.2023
Skills
- Problem Solving, figuring out solutions without management intervention
- Inspect materials
- Packing and shipping
- Enter data
- Data entry
- Teamwork and teaching peers
- Shipment packing
- Equipment operation
- Labeling and stocking
- Organized paperwork
- Warehouse operations
- Work area maintenance
- Goal oriented
- Appointment scheduling
- Follow-up skills
- Objection handling
- Persuasive speaking
- Performance tracking
- Call handling
- Script adherence
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Client relations
- Schedule management
- Key relationship development
Timeline
Market Lead/Special Promotions Appointment Setter
Brightside Windows
12.2024 - Current
FC Associate
Amazon
12.2023 - Current
Shift Lead Manager
Auntie Annes
09.2023 - Current
SPS
Ross Dress For Less
04.2022 - 10.2022
Associate
Ross Dress For Less
08.2021 - 04.2022
Crew Member
Arbys Restaurant
04.2020 - 01.2021
High School Diploma -
Marysville Getchell High School
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