Diamond Gaskin
Club Esprit
Indianapolis,Indiana
7
years of professional experience
Results-driven Service Manager with extensive experience in the restaurant industry. Proven leader who excels in multitasking within fast-paced environments and enhances organizational processes. Committed to team success through industry knowledge and a proactive approach to achieving operational goals.
Work History
Special Promotions Appointment Setter
11 Months- Scheduled appointments for promotional events, ensuring optimal customer engagement and attendance.
- Coordinated promotional campaigns, aligning strategies with marketing objectives to maximize reach.
- Developed and maintained relationships with clients to enhance service satisfaction and loyalty.
- Trained new team members on appointment-setting protocols and best practices for client interaction.
- Developed customized scripts for various products and promotions, enhancing team efficiency in communicating with clients.
- Utilized CRM tools effectively to track progress on leads and ensure timely follow-ups with prospective and current clients.
Baker
2 Years 7 Months- Created and refined unique recipes to expand and diversify shop menu offerings.
- Prepared a multitude of different fruit, cream and cake-based pies from scratch.
- Maintained cleanliness and organization of the baking area in compliance with health and safety standards.
- Trained new staff in baking techniques and equipment usage to ensure consistent quality and adherence to standards.
- Assisted customers in selecting and customizing orders to enhance their experience and satisfaction.
- Efficiently and effectively handled customer disputes and complaints when in person or over the phone.
Service Manager
2 Years 6 Months- Completed assigned tasks quickly and accurately, ensuring nonstop operations.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Identified and corrected unacceptable work or materials, maintaining operational targets.
- Assisted management with monthly inventory control and weekly stock ordering.
- Brought in loads for sorting, storage or disposal according to quality categories.
- Remained mindful of workplace safety according to predetermined specifications.
- Delivered training on quality assurance procedures and production operations, enhancing team competence.
- Conducted daily checks of refrigerators and freezers to verify proper food storage and container labeling.
Decorator
1 Year- Achieved daily production targets by efficiently preparing up to 200 cookies, demonstrating strong time management skills.
- Maintained and organized the counter display, ensuring it was stocked with accurately labeled fresh desserts and baked goods.
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
- Updated signage to accurately reflect new pricing and promotional strategies, enhancing customer awareness and potentially increasing sales.
- Received and organized incoming product deliveries to designated store areas.
- Streamlined stockroom organization by ensuring products were in correct locations, supporting accurate inventory management.
Education
Hospitality Administration & Pastry Culinarian - Hospitality
Skills
Appointment Coordination
Lead Generation
Promotional Strategy
Client Engagement
Customer Relationship
Customer Service
Excel proficiency
Work prioritization
Conflict Resolution
Lead generation
Timeline
Special Promotions Appointment Setter
Club Esprit
09.2025 - CurrentRead More
Baker
My Sugar Pie
10.2022 - 05.2025Read More
Service Manager
Chipotle
06.2020 - 12.2022Read More
Decorator
Blondie's Cookies
05.2019 - 05.2020Read More
Ivy Tech Community College
Hospitality Administration & Pastry Culinarian from Hospitality
Read More