Riley Cummings
Bolingbrook,IL
Summary
Dynamic leader with a proven track record at Team Rehabilitation Physical Therapy, enhancing employee relations and streamlining onboarding processes. Excelled in strategic planning and decision-making, significantly improving operational efficiency. Skilled in performance tracking and fostering a professional environment, adept at driving team success and organizational growth.
Experienced with talent acquisition, strategic planning, and team leadership. Utilizes deep knowledge of recruitment best practices to drive successful hiring outcomes. Strong understanding of building effective recruitment strategies and optimizing team performance.
Overview
5
5
years of professional experience
Work History
Resident Services Manager
Five Star Senior Living
07.2024 - Current
- Organized volunteer opportunities for residents interested in giving back to their community.
- Coordinated various events and activities to foster a sense of community among residents.
- Maintained up-to-date records on all resident interactions, facilitating easy access to pertinent information when needed.
- Conducted regular property inspections to identify areas needing attention or improvement.
- Streamlined new hire processes by developing efficient task workflows and checklists.
Patient Administrative Coordinator Trainer
Team Rehabilitation Physical Therapy
10.2022 - 06.2024
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Operated and maintained applicant tracking and candidate management systems.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
12.2019 - 10.2022
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Education
Bachelor of Science - Health Sciences
Cornerstone University
Grand Rapids, MI12-2018
Skills
- Performance tracking
- New hire onboarding
- Employee relations
- Strategic planning
- Decision-making
Timeline
Resident Services Manager
Five Star Senior Living
07.2024 - Current
Patient Administrative Coordinator Trainer
Team Rehabilitation Physical Therapy
10.2022 - 06.2024
Patient Administrative Coordinator
Team Rehabilitation Physical Therapy
12.2019 - 10.2022
Bachelor of Science - Health Sciences
Cornerstone University
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