ELIZABETH JACKSON
Gainesville,FL
Summary
Results-driven Leasing Manager experienced in leasing management, event coordination, and vendor communications. Achieved operational efficiency and enhanced customer satisfaction through effective client relationship building and comprehensive billing oversight. Focused on community engagement and dispute resolution to foster a harmonious living environment.
Overview
3
3
years of professional experience
Work History
Resident Services Manager
The Standard Gainesville
Gainesville, FL
01.2025 - 06.2026
- Resolved disputes regarding rent, maintenance charges, and community guidelines, promoting positive resident relations.
- Coordinated monthly resident events and retention activities, enhancing community engagement and resident satisfaction.
- Acted as liaison between residents and corporate management, ensuring effective communication and service satisfaction.
- Coordinated resident communication through email, phone, and community portals.
- Scheduled move-ins, move-outs, and apartment access for residents.
- Oversaw resident billing, invoicing, and financial tracking for housing accounts.
- Maintained accurate records of delinquencies, payment plans, and financial reporting.
- Monitored community policies and enforced property standards.
- Analyzed data collected from surveys completed by residents regarding their experiences with programs offered.
Leasing Specialist
L3 Campus
01.2024 - 01.2025
- Guided customers through rental application process and verified qualifications to ensure compliance with leasing standards.
- Documented correspondence with residents and tenants to maintain clear communication and support timely issue resolution.
- Maintained accurate records of all current leases, renewals, terminations, and other related documents.
- Resolved conflicts between tenants in a professional manner while adhering to applicable laws.
- Managed records of current leases, renewals, terminations, and related documents to facilitate property management and ensure accuracy.
Store Manager
Modern Age Gift & Tobacco
01.2023 - 01.2024
- Managed inventory while ensuring seamless customer access to items across locations.
- Ensured adherence to regulations and company policies to maintain operational integrity.
- Ensured compliance with regulations and company policies.
- Verified and documented cash handling for opening/closing shifts.
- Marketed new products to customers, driving engagement and improving overall service.
Education
English Education
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
Tallahassee, FL 08.2018 - 01.2019
Skills
- Resident billing
- Lease administration
- Delinquency tracking
- Leasing and Sales Operations
- Entrata and Realpage
- Move in coordination
- Event planning
- Community portals
- Customer Account Management
- Customer relations
- Team Management
- Conflict Resolution
- Detail-oriented
- Customer loyalty
- Social Media Management
- Community Activities
Timeline
Resident Services Manager
The Standard Gainesville
01.2025 - 06.2026
Leasing Specialist
L3 Campus
01.2024 - 01.2025
Store Manager
Modern Age Gift & Tobacco
01.2023 - 01.2024
English Education
FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
08.2018 - 01.2019