SHEREE WALKER
Suitland,MD
Summary
Dedicated healthcare and administrative professional with experience in patient and resident services, medical reception, records management, insurance information, business office operations, and customer service. Recognized for professionalism, attention to detail, confidentiality, and compassionate communication with patients, residents, families, visitors, and staff. Experienced in coordinating daily operations, resolving concerns, maintaining accurate documentation, and supporting healthcare teams in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Assistant Business Office Manager
Larkin Chase
Bowie, MD
05.2025 - Current
- Managed accounts receivable, payment posting, and ledger reconciliation for resident accounts.
- Supported Larkin Chase business office with resident billing and account processing.
- Assisted families with billing questions, statements, and payment arrangements.
- Monitored accounts payable and receivable to ensure timely payments.
- Prepared deposit records, cash receipts, and bank reconciliation reports.
- Coordinated insurance paperwork, claim follow-up, and authorization documentation.
- Maintained confidential financial files and resident account records.
- Communicated with department leaders on office procedures, billing issues, and documentation needs.
- Monitored office inventory to maintain supply levels.
Guest Service Manager
Larkin Chase
Bowie, MD
01.2025 - 05.2025
- Acted as a key liaison among residents, families, visitors, and healthcare staff, addressing questions and concerns professionally.
- Deliver responsive resident support and conduct daily wellness visits to promote safety, comfort, and satisfaction.
- Documented grievances and coordinated resolutions with management, ensuring confidentiality and resident satisfaction.
- Document grievances and coordinate appropriate resolutions with management while maintaining confidentiality.
- Welcomed residents warmly upon arrival at the community. and visitors at Larkin Chase senior living community to create a welcoming atmosphere.
- Coordinated front desk schedules and managed daily guest service operations to ensure seamless support.
- Addressed resident concerns through calm communication and timely follow-up to ensure satisfaction.
- Assisted in resolving daily operational issues related to guest services to maintain service quality.
Lead Concierge
Condominium
Bethesda, MD
10.2023 - 02.2025
- Lead concierge operations and maintain professional front-desk service for residents, guests, and visitors.
- Managed inquiries, communications, access needs, and service requests while ensuring resident confidentiality.
- Manage inquiries, communications, access needs, and service requests while protecting resident confidentiality.
- Welcomed and assisted visitors at front desk. and managed secure building access.
- Responded to resident requests via phone, email, and in person. by phone, email, and in person.
- Coordinated package delivery, storage, and retrieval processes, enhancing resident satisfaction.
- Resolved resident concerns promptly with calm, courteous communication, fostering a positive community environment.
- Trained new concierge staff on condominium procedures and service standards.
- Scheduled deliveries of flowers, gifts and balloons and made guest reservations for spa services and dining.
Business Office Assistant
Complete Care of Annapolis
Annapolis, MD
06.2023 - 01.2025
- Processed daily deposits and reconciled monthly statements to ensure accurate financial records.
- Assisted residents and families with Medicaid applications and case follow-up to facilitate access to necessary services.
- Processed insurance paperwork and prior authorization documents for Annapolis residents.
- Entered admissions data and updated resident account information.
- Assisted staff with collections calls and payment follow-up tasks.
- Coordinated correspondence between families, vendors, and nursing office teams to streamline communication and support resident care.
- Prepared mailings, invoices, and routine office reports for administration.
- Answered a multi-line phone system and accurately routed calls to correct individuals.
- Addressed and resolved customer complaints to enhance satisfaction. in a professional manner.
Customer Service Manager
Howard University Bookstore
Washington, DC
01.2000 - 06.2023
- Managed customer service operations at a bookstore, providing support to Howard University students, faculty, and staff.
- Resolved customer concerns, handled transactions, and maintained high standards of service in a fast-paced environment.
- Resolved textbook orders, returns, and exchange requests at Howard University Bookstore.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer issues through effective communication and problem-solving techniques, ensuring professionalism and calm service.
- Conducted training sessions for team members on point-of-sale procedures and store policies, enhancing overall team competence. on point-of-sale procedures and campus store policies.
- Supported merchandising displays and seasonal store resets.
Medical Receptionist
Cadia Healthcare
Annapolis, MD
10.2021 - 02.2022
- Oversaw reception area operations, handling patient check-ins and inquiries efficiently. Coordinated patient and visitor registration, screenings, insurance information, and medical chart preparation to ensure smooth operations.
- Greeted patients, families, and vendors at Cadia Healthcare front desk.
- Welcomed and directed patients, families, and visitors to facilitate effective communication between patients and staff.
- Managed reception, patient and visitor registration, screenings, insurance information, and medical chart preparation.
- Verified demographic and insurance information and maintained accurate, confidential patient records.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Communicated appointment changes with clinical teams and family members.
- Processed patient check-ins and check-outs at front desk, ensuring accurate collection of co-payments.
Education
High School Diploma -
Calvin Coolidge High School
Washington, DCCollege Coursework -
University of the District of Columbia
Washington, DCSkills
- Patient Access & Registration Medical Reception Patient Information Medical Records Insurance Verification Resident Services HIPAA Awareness Grievance Resolution Medicaid Assistance Billing Support Account Reconciliation Front-Desk Operations Customer Service Staff Supervision Microsoft Office Yardi OneSite SRPD QVR Typing: 50 WPM
- Resident billing
- Accounts receivable
- Payment posting
- Insurance authorization
- Medicaid applications
- Bank reconciliation
- Accounts payable
Personal Information
Title: HEALTHCARE & ADMINISTRATIVE PROFESSIONAL
Timeline
Assistant Business Office Manager
Larkin Chase
05.2025 - Current
Guest Service Manager
Larkin Chase
01.2025 - 05.2025
Lead Concierge
Condominium
10.2023 - 02.2025
Business Office Assistant
Complete Care of Annapolis
06.2023 - 01.2025
Medical Receptionist
Cadia Healthcare
10.2021 - 02.2022
Customer Service Manager
Howard University Bookstore
01.2000 - 06.2023
High School Diploma -
Calvin Coolidge High School
College Coursework -
University of the District of Columbia