Riley Dodd
Dana Point,United States
Summary
Reliable and hardworking individual who works autonomously or in teams to give the most memorable and excellent service to customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
7
7
years of professional experience
Work History
Bartender
Montage Laguna Beach
Laguna Beach, CA
05.2024 - Current
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Adhered to state regulations regarding serving alcohol responsibly.
Bar Supervisor
Martis Camp
Truckee, CA
06.2018 - 12.2024
- Developed and implemented innovative strategies to increase customer satisfaction.
- Monitored staff performance and provided feedback to ensure quality service delivery.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Provided guidance and support to bartenders while they served guests at the bar.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Catering Delivery Driver
Jamie Laur
Laguna Niguel, CA
01.2022 - 06.2023
- Loaded catering equipment, food items, and other supplies into delivery truck.
- Maintained cleanliness of the delivery vehicle at all times.
- Assisted with loading and unloading of catered goods from the truck as needed.
- Provided excellent customer service during deliveries by answering questions, providing product information, and resolving customer complaints on-site as necessary.
Education
High School Diploma -
Santa Barbara City College
Santa Barbara, CASkills
- Exceptional customer service
- First Aid Training
- Safe Driving
- Clean Driving Record
- Punctuality
- Suggestive Selling
Timeline
Bartender
Montage Laguna Beach
05.2024 - Current
Catering Delivery Driver
Jamie Laur
01.2022 - 06.2023
Bar Supervisor
Martis Camp
06.2018 - 12.2024
High School Diploma -
Santa Barbara City College
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