Riley Duffy
BUTTE,MT
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Bank Teller
Mountain West Federal Credit Union
08.2022 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted customers with inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately, eliminating discrepancies in financial records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Trained new hires on customer service policies and procedures.
Bartender / Casino Attendant
Uno's Lounge
10.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Student Employee
Montana Tech Payroll Office
05.2019 - 09.2020
- Built positive relationships with both faculty and peers, contributing to an inclusive campus culture.
- Maintained payroll information by calculating, collecting, and entering data.
- Worked efficiently to handle routine office needs and important tasks for special projects.
- Handled basic tasks independently to keep senior office professionals focused on more important matters.
- Ran errands, dropped off packages and picked up supplies for office staff.
- Maintained strict confidentiality of sensitive information while handling employee records.
Education
Bachelor of Science - Business Administration And Management
Montana Tech of The University of Montana
Butte, MT05.2026
High School Diploma -
Butte High School
Butte, MT05.2019
Skills
- Strong multitasking
- Professionalism and Courtesy
- Highly reliable
- Clear and effective communication
- Organizational ability
- Memory retention
Timeline
Bank Teller
Mountain West Federal Credit Union
08.2022 - 07.2024
Bartender / Casino Attendant
Uno's Lounge
10.2020 - Current
Student Employee
Montana Tech Payroll Office
05.2019 - 09.2020
Bachelor of Science - Business Administration And Management
Montana Tech of The University of Montana
High School Diploma -
Butte High School
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