Riley Earl
Lancaster
Summary
Experienced Pharmacy Technician recognized for modeling and delivering excellent customer service. Greet customers enthusiastically and convey questions to the pharmacist confidentially. Able to work quickly to correct mistakes and resolve problems. Collaborative and hardworking with a quality-driven nature. Effortlessly balance customer and pharmacy needs within a face paced environment while maintaining accuracy.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
South End Pharmacy
Rock Hill, SC
02.2022 - Current
- Implemented workflow improvements that increased prescription processing efficiency by streamlining tasks.
- Led team initiatives to enhance customer satisfaction through effective communication and service delivery.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Utilized pharmacy management software to process prescriptions efficiently.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Community Medicine Pharmacy
Rock Hill, SC
06.2020 - 02.2022
- Prepared and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Managed inventory levels to optimize stock availability and minimize waste.
- Assisted in training new staff on pharmacy procedures and customer service standards.
- Reviewed prescriptions for potential drug interactions, enhancing patient safety.
- Monitored and maintained cleanliness of pharmacy workspace in adherence to health regulations.
- Collaborated with healthcare providers to address patient medication inquiries and concerns effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
Pharmacy technician
Walgreens
Rock Hill, SC
09.2017 - 05.2020
- Accurately entered all prescriptions into system while calculating day supply and quantity sufficient
- Filled prescriptions by retrieving, counting, and pouring medication within promised pick up times
- Reported prescription errors to Pharmacists on duty and adhered to company policies and procedures
- Completed daily tasks such as; filing prescriptions by book, checking order / review recalls, filing immunization paperwork
- Received order, and placed all medications in the correct location
- Made telephone calls to Physicians, customers, insurance companies, and patients
- Follow all HIPPA, state, and federal laws on a continuous basis
- Developed strong relationships with valued customers to cultivate customer loyalty.
- Processed all forms of customer payment at register
- Answered questions from customers such as where to find desired products
- Processed medical insurance claim forms and electronic transmissions
Front desk associate
Skinny Me Medical Weight Loss
Rock Hill, SC
06.2016 - 02.2018
- Consulted patients by explaining diet, offering instruction, providing helpful tips, and reviewing material
- Prepared for next day's patients by pulling charts and making confirmation calls.
- Answered phone calls throughout the day to provide information, set appointments and take messages.
- Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.
- Scheduled and managed appointments and reduced no-shows by proactively confirming appointments.
Customer service agent
Call Experts Charlotte
Charlotte, NC
09.2014 - 06.2016
- Promptly answered inbound calls by following script per company policy
- Reviewed messages for any grammatical errors
- Received promotion to dispatch within 2 months
- Received promotion to outbound position within 4 months
- Typed 45 wpm
Pharmacy technician
CVS Pharmacy
Rock Hill, SC
08.2012 - 11.2014
- Answered incoming calls made by patients, doctor offices, and insurance companies
- Collected customer payment at register / drive through
- Helped customers find product within store
- Entered prescriptions into system
- Filled prescription by retrieving, counting, and labeling
- Filed prescriptions alphabetically
- Stocked shelves
- Followed all company policies
- Processed third party claims
Education
GED -
South Point
Rock Hill, SC06-2010
Associate of Science - Radiology Technician
York Technical College
Rock Hill, SCSkills
- FDA and HIPPA compliance
- Insurance billing / PA processing
- Knowledge of Medical terminology
- Team Player
- Pharmacy operations
- Multi-tasker
- Compassionate customer service
- Problem solver
- Patient confidentiality
- Positive attitude
- Eager to learn and expand knowledge
Timeline
Pharmacy Technician
South End Pharmacy
02.2022 - Current
Pharmacy Technician
Community Medicine Pharmacy
06.2020 - 02.2022
Pharmacy technician
Walgreens
09.2017 - 05.2020
Front desk associate
Skinny Me Medical Weight Loss
06.2016 - 02.2018
Customer service agent
Call Experts Charlotte
09.2014 - 06.2016
Pharmacy technician
CVS Pharmacy
08.2012 - 11.2014
Associate of Science - Radiology Technician
York Technical College
GED -
South Point