Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riley Fagerland

Rathdrum,ID

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

American mower and Saw
Hayden, Idaho
05.2020 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Helped customers find parts for their machines
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Serviced machines
  • Called customers with estimates
  • Loaded and unloaded equipment for customers

Education

High School Diploma -

Mountain View High School
Rathdrum, ID
06-2020

Skills

  • Customer service
  • Technical support
  • Database management
  • Product knowledge

Timeline

Customer Service Representative

American mower and Saw
05.2020 - Current

High School Diploma -

Mountain View High School
Riley Fagerland