Riley Gagnon
Cromwell
Summary
Dynamic sales leader with a proven track record at Punchkins LLC, excelling in account management and sales strategy. Expert in driving revenue growth and fostering high-performing teams. Adept at conflict resolution and operational management, consistently achieving exceptional customer service standards while enhancing efficiency and profitability.
Overview
10
10
years of professional experience
Work History
Bartender/Server
Hop Haus
Plantsville
01.2026 - Current
- Deliver fast, friendly customer service in high-volume bar environments while maintaining accuracy and professionalism under pressure.
- Prepare and serve cocktails, beer, and wine according to recipes, quality standards, and responsible alcohol service guidelines
- Manage cash handling, POS transactions, tabs, and nightly balancing with strong attention to detail
- Build positive guest relationships through communication, upselling, and personalized recommendations to increase repeat business and sales
- Maintain a clean, organized, and fully stocked bar while following health, safety, and sanitation standards
Head of Sales Operations
Punchkins LLC
Glastonbury
02.2025 - Current
- Lead all wholesale account operations, managing a portfolio of high value, key account clients and ensuring strong, long-term business relationships.
- Oversee order processing, inventory coordination, pricing strategies, and contract management to maximize efficiency and profitability.
- Develop and implement sales growth strategies, increasing wholesale revenue and expanding distribution channels.
- Accurately enter, update, and maintain client and order data in internal systems, ensuring records are complete, organized, and up to date for reporting and operation efficiency.
- Negotiate contracts, pricing, and terms with wholesale partners to secure favorable agreements.
- Mentor and guide junior account staff, fostering high performing teams focused on satisfaction and operational excellence.
General Manager
Pastrami On Wry
Manchester
07.2019 - 01.2025
- Directed full scale operations of a high volume restaurant, overseeing daily service, staffing and financial performance.
- Managed payroll, scheduling, inventory control, and cost containment to maintain profitability and operational efficiency.
- Led conflict resolution and team mediation with fairness and professionalism to maintain a positive and solution focused environment.
- Developed and implemented structured training programs for new hires, improving onboarding efficiency and team performance.
- Consistently ranked among top sales performers while maintaining exceptional customer service standards.
- Fostered a positive, accountable, and high performing team culture.
Retail Bakery Associate
Chimirri’s Italian Pastry Shop
Wethersfield
01.2016 - 01.2019
- Assisted customers promptly and efficiently, addressing requests and ensuring a positive shopping experience.
- Monitored product quality and presentation to maintain bakery standards.
- Supported weekly and quarterly goal development to improve sales and operational performance.
- Handled phone and in person orders accurately, maintaining strong customer satisfaction.
- Fostered a welcoming and inviting environment that encouraged repeat visits.
Education
Bachelors of Health Science - CONCENTRATION IN ALLIED HEALTH & MINOR IN BUSINESS ADMINISTRATION
Eastern Connecticut State University
Willimantic, CT05-2022
Skills
- Sales
- Sales Strategy
- Growth Revenue
- Account Management
- Client Management
- Team Leadership
- Staff Development
- Operational Management
- Customer Service Excellence
- Reporting
- Data Entry
- Organizational Skills
- Time Management
- Adaptability
- Conflict Resolution
- Mediation
- Strong Work Ethic
Volunteer Experience
- 2016-2019: Valor Green Memorial, Cromwell, Cromwell, CT- Quarterly volunteer for American Legion Post 105 veterans memorial project
- 2016: Midstate Medical Center, Meriden, Meriden, CT- Executed various clerical tasks, assistance with discharge of patients, patient transportation, provided supervised direct patient care, maintained a clean and safe work environment
- 2018-Current: Narcotics Anonymous Group, Middletown, Middletown, CT- Group Volunteer
Timeline
Bartender/Server
Hop Haus
01.2026 - Current
Head of Sales Operations
Punchkins LLC
02.2025 - Current
General Manager
Pastrami On Wry
07.2019 - 01.2025
Retail Bakery Associate
Chimirri’s Italian Pastry Shop
01.2016 - 01.2019
Bachelors of Health Science - CONCENTRATION IN ALLIED HEALTH & MINOR IN BUSINESS ADMINISTRATION
Eastern Connecticut State University