Riley Gilbert
Columbus,GA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.Extensive background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Server
PCH
Montgomery , AL
07.2024 - 07.2025
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu recommendations and answered guest inquiries.
- Maintained cleanliness and organization of dining area and tables.
- Delivered attentive and professional service to diverse clientele, including private and VIP parties, while managing regular floor operations.
- Managed extensive side work alongside regular serving responsibilities to ensure seamless operations.
- Achieved distinction as a two-time nominee and recipient of the esteemed 4 Diamond Award.
- Collaborated with kitchen staff to ensure timely food delivery.
- Monitored guest satisfaction and addressed concerns promptly.
- Configured private dining spaces with traditional table setups to maintain a high standard of service.
- Executed opening and closing duties for breakfast and lunch, optimizing service flow.
Server
Darden
Montgomery , AL
09.2023 - 07.2024
- Provided excellent customer service in fast-paced dining environment.
- Assisted with menu recommendations and answered guest inquiries.
- Maintained cleanliness and organization of dining area and tables.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Managed multiple tasks efficiently to ensure seamless service delivery.
Hostess
American Smoke House
West Point , GA
09.2021 - 08.2022
- Greeted guests warmly and guided them to their tables.
- Managed reservation system to optimize seating efficiency.
- Assisted servers by communicating guest needs promptly.
- Maintained cleanliness of entrance and waiting areas consistently.
- Trained new hostesses on procedures and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Associate
West Point Buy, Sell Trade
West Point, Georgia
11.2021 - 05.2022
- Facilitated customer transactions for buying, selling, and trading items.
- Assisted customers in identifying product needs and preferences.
- Maintained an organized inventory of merchandise and supplies.
- Built relationships with customers by providing friendly customer service.
- Photographed and cataloged products for effective online sales presentation.
- Executed efficient errands for inventory retrieval and supply acquisition, ensuring seamless store operations.
- Traveled to source merchandise and assist in the execution of events.
Coffee Barista
Dunkin' Donuts
Valley , AL
05.2020 - 09.2021
- Prepared and served a variety of coffee beverages and pastries.
- Maintained cleanliness and organization of the coffee bar area.
- Operated espresso machines and brewing equipment efficiently.
- Provided excellent customer service and addressed inquiries promptly.
- Trained new staff on beverage preparation and customer service standards.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Completed opening and closing duties such as cleaning the store before leaving each day.
- Operated cash register to process payments from customers.
- Operated drive-through service with accuracy.
Education
Valley High School
Valley , ALSome College (No Degree) - Social Work
Troy University
Troy, ALSkills
- Customer service
- POS operation
- Menu knowledge
- Food safety
- Strong work ethic
- Positive guest interactions
- Problem solving
- Effective communication
- Attention to detail
- Positive and professional
- Exceptional customer service
Accomplishments
- Leadership Scholar
- 4 Diamond Award Recipient
Timeline
Server
PCH
07.2024 - 07.2025
Server
Darden
09.2023 - 07.2024
Associate
West Point Buy, Sell Trade
11.2021 - 05.2022
Hostess
American Smoke House
09.2021 - 08.2022
Coffee Barista
Dunkin' Donuts
05.2020 - 09.2021
Valley High School
Some College (No Degree) - Social Work
Troy University
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