Riley Guy
Plant City
Summary
Dedicated Customer Support Specialist with strong communication and organizational skills. Proficient in conflict resolution and problem-solving, ensuring positive customer experiences. Committed to enhancing customer satisfaction and loyalty through proactive relationship building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fishhawk Sporting Clays
08.2022 - Current
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Educated customers on product features and safety protocols for optimal usage.
- Processed transactions accurately using point-of-sale systems to ensure seamless operations.
- Managed customer complaints effectively, enhancing overall satisfaction and retention rates.
- Assisted in training new staff on customer service best practices and operational procedures.
- Monitored inventory levels, ensuring availability of products during peak service periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
Florida Southern College
Lakeland, FL05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
Certification
I am a certified BLS provider through the American Heart Association.
Timeline
Customer Service Representative
Fishhawk Sporting Clays
08.2022 - Current
Bachelor of Science - Nursing
Florida Southern College