Riley Harding
Overland Park,KS
Summary
A hardworking and dedicated professional who received two promotions during the 8 years at Inland Truck Parts Company. Well-versed in interdepartmental communication, employee training, customer service and high-level conflict resolution.
Overview
9
9
years of professional experience
Work History
IT Software Support
Inland Truck Parts Company
10.2022 - 10.2024
- Developed and implemented a testing plan for a system changeover from Microsoft AX 2012 to Microsoft Dynamics D365
- Developed and led companywide training for the system changeover via Webex (500+ Employees, 38 retail locations)
- Created extensive video walk-throughs for new system processes in Dynamics D365
- Created work items and managed pipelines for system bugs/enhancements using Azure DevOps
- Communicated daily with the development team to implement DevOps work items on time
- Assisted retail employees with system operations, potential bugs, and IT/Purchasing questions over the phone or via a remote desktop application
- Managed and updated the company website, internal portal, and Google landing pages
- Handled tier 2 IT issues and support calls from the retail locations
- Managed tier 2 support cases via Citrix support desk software.
Purchasing & Inventory Analyst
Inland Truck Parts Company
06.2017 - 10.2022
- Established and maintained vendor relationships resulting in better partnership terms
- Evaluated companywide inventory and sales to drive company profits by reducing overstock and identifying part shortages
- Lead the evaluation and procurement of inventory for company acquisitions
- Reviewed and placed daily stock orders for the 38 retail locations
- Assisted retail employees with purchasing and IT-related issues over the phone and via a remote desktop application
- Trained retail employees on purchasing practices and maintaining accurate inventory
- Led training sessions at the retail locations to assist the IT department during a system changeover (Green Screen System to Microsoft AX 2012)
- Collaborated with the IT department to develop better system processes for the purchasing department.
Warehouse Associate & Delivery Driver
Inland Truck Parts Company
02.2016 - 06.2017
- Maintained positive relationships with the company's customer base to grow sales
- Maintained warehouse inventory to ensure correct stocking levels
- Operated a company vehicle to deliver shipments to company's customer base
- Operated a forklift to load/unload freight and customer deliveries.
Education
GED -
Kansas City Community College
Kansas City, KS 6611209.2012
Skills
- Adept in Microsoft Excel
- Microsoft Office 365 Products
- Employee Training
- High level conflict resolution
- Azure DevOps
- Data Management and Reporting
- Remote Support
- Customer Service
Timeline
IT Software Support
Inland Truck Parts Company
10.2022 - 10.2024
Purchasing & Inventory Analyst
Inland Truck Parts Company
06.2017 - 10.2022
Warehouse Associate & Delivery Driver
Inland Truck Parts Company
02.2016 - 06.2017
GED -
Kansas City Community College
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