Riley Hedrick
Panhandle,TX
Summary
Working with people has always been my strong suit. I am very out going and love communicating with people. I have experience with answering the phone, using the computer, and have used excel, word, and powerpoint. I am a very fast learning and I learn best being hands on.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amarillo National Bank
Amarillo, TX
10.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Bank Teller
Amarillo National Bank
Amarillo, TX
01.2022 - 10.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
Daycare Teacher
Kids Kingdom Child Care Center
Lubbock, TX
10.2020 - 01.2022
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Drink Maker
Panhandle Drug Store
Panhandle
06.2017 - 02.2020
- Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
- Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
- Assisted in training new employees on drink recipes, techniques, and customer service best practices.
Hostess
Brickstreet 200
Panhandle
09.2016 - 05.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Bachelor of Business -
West Texas A&M University
Canyon, TX12.2024
High School Diploma -
Panhandle High School
Panhandle, TX05.2020
Skills
- Customer Service
- Critical Thinking
- Active Listening
- Microsoft Excel
- Customer satisfaction measurement
Timeline
Customer Service Representative
Amarillo National Bank
10.2022 - 01.2023
Bank Teller
Amarillo National Bank
01.2022 - 10.2022
Daycare Teacher
Kids Kingdom Child Care Center
10.2020 - 01.2022
Drink Maker
Panhandle Drug Store
06.2017 - 02.2020
Hostess
Brickstreet 200
09.2016 - 05.2017
Bachelor of Business -
West Texas A&M University
High School Diploma -
Panhandle High School